Since 2021, holding a valid first aid qualification is a legal requirement before starting your SIA course. ✅ Essential Package – Who Is It For? This option is for learners who already hold a valid Emergency First Aid at Work (EFAW) certificate. Includes: • Door Supervisor training only • Does not include first aid training Best for: Learners on a budget who already hold a valid EFAW certificate with at least 12 months remaining before expiry. 🛈 Scroll up for a full list of what’s included in this package. ✅ Advanced Package – Who Is It For? This package is designed for learners who do not have a valid first aid certificate and want to meet the minimum legal training requirements. Includes: • Door Supervisor training • Emergency First Aid at Work (EFAW) • Additional bonus resources Best for: First-time applicants with no existing first aid certification. 🛈 Scroll up for a full list of what’s included in this package. ✅ Premium Package – Who Is It For? This is our all-inclusive package, designed for learners who want extra flexibility and career-boosting benefits. Includes: • Door Supervisor training • Emergency First Aid at Work (EFAW) • One-time free rescheduling (subject to availability) • Access to additional exclusive perks Best for: Busy individuals who want peace of mind, flexibility, and extra tools to help their career stand out. 🛈 Scroll up for a full list of what’s included in this package. 💡 How Do I Know Which Package I Need? • ✅ Already have EFAW? → Choose Essential • ✅ Don’t have EFAW? → Choose Advanced or Premium • ✅ Need flexibility or extra support? → Choose Premium

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Yes, bookings are confirmed as follows: 1st – Upon booking the course, you will receive an automated payment receipt and a brief course description. If you have not received automated emails (also check your spam or junk box too) generated by our system, it may mean that you entered an incorrect email address, or your inbox is overloaded and unable to receive more emails (in which case, you may want to free up some space). However, there is no need to worry. We still receive your booking and will contact you by phone to obtain the correct email address. 2nd – Within a few hours of the booking, you will receive a detailed booking confirmation outlining dates, times, locations, etc.

If your booking is made during working hours, you should receive a full booking confirmation and a text message within a couple of hours, confirming your purchase. The booking confirmation will include detailed instructions on what needs to be done before the course start date. The text message will also briefly explain the key steps and highlight what to pay attention to. If you made a booking outside working hours then the booking confirmation will be sent on the next working day.

Currently, learners can book a course either by paying the full course fee or by paying a deposit to secure their place. If a course is booked with a deposit, we will register you on the course and send you a full booking confirmation (along with a text message) and an electronic invoice for the remaining balance. This balance must be settled before the course commencement date. Depending on how far in advance the booking is made, we usually ask learners to settle the invoice five working days before the course start date. However, if a learner is experiencing financial difficulties and informs us in advance, we are always happy to offer full support. In such cases, we can extend the payment deadline and agree on mutually acceptable terms. For example, the payment may be made on the first day of training instead of five working days beforehand.

Door Supervisor Refresher The Total Qualification Time (TQT) for the Level 2 Door Supervisor Refresher Course is 21 hours. Therefore, all candidates looking to successfully complete their security course must finish both the online training (minimum 9 hours and 45 minutes) before the course commencement date and the classroom-based training (minimum of 11 hours and 15 minutes, conducted in the classroom over 2 days). Security Officer Refresher The Total Qualification Time (TQT) for the Level 2 Security Officer Refresher Course is 9 hours. Therefore, all candidates looking to successfully complete their security course must finish both the online training (minimum 6 hours) before the course commencement date and the classroom-based training (minimum of 3 hours, conducted in the classroom over 3 hours).

✅ DOOR SUPERVISOR REFRESHER Course Length & Timing Course length: 2 days (including are the exams) • Level 3 Emergency First Aid at Work: 4 hours / Highfield Accredited Certificate / Valid for 3 years & Recognised Nationwide. • Level 2 Door Supervisor Refresher Training: 11 hours and 15 minutes of face-to-face learning will take place in a classroom setting. • Total length: Both qualifications will be delivered over 2 days. ​ Practical assessments are conducted throughout both training courses, and the exam(s) take place at the end of each course.​ • 1st Course: Level 3 Emergency First Aid at Work Day 1: 08:45 to 13:30 (Paperwork checks and the tests are included) • 2nd Course: Level 2 Door Supervisor Refresher Training Day 1: 13:30 to 18:00 Day 2: 08:45 to 18:00 (The exams are included) ✅ SECURITY OFFICER REFRESHER Course Length & Timing Course length: 1 day (including exams) • Level 3 Emergency First Aid at Work: 4 hours / Highfield Accredited Certificate / Valid for 3 years & Recognised Nationwide. • Level 2 Security Officer Refresher Training: 3 hours of face-to-face learning will take place in a classroom setting. • Total length: Both qualifications will be delivered over 1 day / 08:45 to 18:00 ​ Practical assessments are conducted throughout both training courses, and the exam(s) take place at the end of each course.​​ • 1st Course: Level 3 Emergency First Aid at Work Day 1: 08:45 to 13:30 (Paperwork checks and the tests are included) • 2nd Course: Level 2 Security Officer Refresher Training Day 1: 13:30 to 18:00 (The exams are included).

Our aim is to prepare you thoroughly so that you can successfully pass the examination. Yes, you will receive free access to our online learning platform and course reading materials.

The Security Industry Authority, SIA, have introduced new training courses, 'Refresher training' to replace the existing 'Top Up training' you need to undertake to renew a SIA Door Supervisor or Security Officer licence.

In line with the Security Industry Authority's documentation requirements, approved Highfield centres may accept the following forms of identification: • one identity document from the Group A list and two documents from the Group B list. • at least one document must show the learner's current address. • at least one document must show their date of birth. It is the candidates’ responsibility to make sure the correct and valid documents are made available to SWBM ACADEMY. In line with the SIA (Security Industry Authority) documentation requirements, as an approved Highfield Qualifications Centre, we accept the following forms of identification: Group A Documents • a passport that is signed, current, and valid. • a driving licence photocard issued by the Driver and Vehicle Licensing Agency (DVLA) in the UK, including UK provisional driving licence. • a driving licence photocard and its paper counterpart issued by the Driver and Vehicle Agency (DVA) in Northern Ireland. • a UK original birth certificate issued within 12 months of birth. • a UK biometric residence permit card. Group B Documents Documents that confirm your identity and your address Unless stated otherwise, 2 forms of the same type of document will not be accepted. For example, we will not accept 2 council tax statements. We will only accept 1 council tax statement and 1 document of a different type. • a bank or building society statement from the last 3 months {we will accept 2 statements, but only if they are from different banks or building societies). • a utility bill (for example: gas, electric, telephone, water, satellite TV or cable TV) from the last 3 months. • a credit card statement from the last 3 months (we will accept 2 statements, but only if they are from different credit-card providers). • a council tax statement from the last 12 months • a mortgage statement from the last 12 months • a letter from the last 3 months from any of the following: • HM Revenue and Customs • the Department of Work and Pensions • a Jobcentre Plus -- or any other employment service • a local authority • a P45 or P60 tax statement from the last 12 months. • a paper version of a current UK driving licence (not the paper counterpart to a photocard). • a driving licence photocard issued by the Driver and Vehicle Licensing Agency (DVLA) in the UK, including UK provisional driving licence. • a driving licence photocard issued by the DVA in Northern Ireland (not the paper counterpart). • a pension, endowment or ISA statement from the last 12 months • a valid UK firearms licence with photo. Photos • Two passport size photographs - actual pictures, NOT DIGITAL We are required to see original forms of identification to verify each candidate, without these documents candidates will not be able to begin training and it will result in the candidate being refused from admission on the course. PLEASE KEEP ONE FORM OF ID WITH YOU THROUGHOUT THE COURSE.

✅ DOOR SUPERVISOR REFRESHER Paper based exams - It is divided into 2-units and is assessed through practical tests and 2 multiple-choice examinations (on the last day of the course). These units are as follows: Unit 1: Principles of Working as a Door Supervisor in the Private Security Industry (Refresher) • Exam Format: Externally set and marked multiple-choice question (MCQ) examination. • Number of Questions: 35 questions • Duration: 55 minutes • Pass Mark: 25 correct answers Unit 2: Physical Intervention Skills within the Private Security Industry • Exam Format: Externally set and marked multiple-choice question (MCQ) examination. • Number of Questions: 30 questions • Duration: 45 minutes • Pass Mark: 24 correct answers ✅ SECURITY OFFICER REFRESHER Paper based exams – It consists of one unit and is assessed through practical tests and 1 multiple-choice examination. These unit is as follows: Unit 1: Principles of Working as a Security Officer in the Private Security Industry (Refresher) • Exam Format: Externally set and marked multiple-choice question (MCQ) examination. • Number of Questions: 28 questions • Duration: 45 minutes • Pass Mark: 20 correct answers

Results are available within 10 working days of the exams.

• Resits depend on the package you purchase. However, regardless of the package deal you choose, you are guaranteed a minimum of two free resits. • Premium package has unlimited resits.

At SWBM Academy, we strive to make the booking process as seamless as possible. However, if you encounter any issues while booking your course, please follow these steps: 1. Check your internet connection: Slow or intermittent internet connectivity can cause issues while booking the course. Ensure that you have a stable and fast internet connection before proceeding to book your course. 2. Clear your browser cache: Clearing your browser cache can help resolve issues related to website cookies and stored data. To clear your browser cache, go to your browser settings and select "Clear browsing data." 3. Refresh your screen. 4. Ensure that you have entered all the necessary information correctly, such as your name, email address, phone number, and payment details. 5. If you are still experiencing issues, please contact our customer support team by email or phone, and we will be happy to assist you. We understand that technical issues can occur from time to time, and we apologize for any inconvenience caused. Our team is committed to ensuring that you have a smooth and hassle-free booking experience, so please do not hesitate to reach out to us if you encounter any problems.

First Aid training requirements for door supervisors and security officers (guards) became compulsory since 1 April 2021. All leaners wishing to start the SIA courses must complete the training and obtain First Aid Qualification before starting a course. We can accept a first aid qualification if all of the following statements are true: 1. It meets the requirements of HSE regulations. 2. It is valid for at least another 12 months from the start of the SIA licence-linked training. 3. We have made reasonable efforts to confirm that it complies with all other requirements. 4. We have made reasonable efforts to confirm that the practical elements of training were delivered and assessed face to face. If you have not got First Aid qualification, not to worry, we have SIA course package deals with Accredited First Aid Qualification for you. For more information of First Aid requirements can be found on the SIA website, CLICK HERE TO ACCESS THE LINK. (https://www.gov.uk/government/publications/sia-licensing-first-aid-training-requirement/first-aid-training-requirement-for-door-supervisors-and-security-guards)

UNIT 1. Terror Threat Awareness • Training on recognising and responding to potential terror threats, including the ACT/You Can ACT certification. UNIT 2. Protecting Vulnerable Individuals • Strategies for safeguarding people in vulnerable situations, with emphasis on issues like spiking. UNIT 3. Conducting Searches • Updated procedures for conducting person and property searches in compliance with current laws. Only For DS refreshers UNIT 4. Physical Intervention Techniques • Understand physical interventions and the implications of their use. • Understand the risks associated with using physical intervention. • Understand how to reduce the risks associated with physical intervention. • Be able to use physical skills to protect yourself and others. • Be able to use non-pain compliant standing, holding and escorting techniques