BOOKING T&Cs

Our website offers two types of training: • Classroom-based training • Online courses (eLearning / Distance Learning) These services are delivered by two distinct companies: • SWBM ACADEMY LTD – delivers classroom-based training. • SWBM ACADEMY ONLINE COURSES LTD - delivers both online and classroom-based training. Important: When SWBM ACADEMY ONLINE COURSES LTD delivers classroom-based training, it is governed by the same Terms & Conditions that apply to classroom training delivered by SWBM ACADEMY LTD. These shared terms are outlined in this document. Please note that Terms & Conditions for classroom-based training differ from those governing online courses. You should carefully read the relevant Terms before placing an order, as they contain important legal information regarding your purchase, use of services, cancellation rights, and learner obligations. We reserve the right to update or amend these Terms at any time. Changes will be posted on this page, and your continued use of our website or services will signify your acceptance of the revised terms. Access to and use of our services is conditional upon your full acceptance and compliance with these Terms. These Terms apply to all website visitors, customers, and users of our services. By proceeding with a booking or accessing our training materials, you are confirming that you agree to be bound by these Terms in full. If you do not agree to any part of the Terms, you must not use or purchase any of our services.

CLASSROOM BASED TRAINING T&Cs TABLE OF CONTENTS 1. Introduction 2. Bookings & Payment Terms 3. Eligibility and Admissions 4. Refunds and Cancellations 5. Force Majeure 6. Our Liability 7. Code of Conduct 8. Supply of Training 9. Health and Medical Issues 10. Examinations 11. Results and Certification 12. Examination Re-Sit 13. Your Information 14. Governing Law and Jurisdiction 15. Information

1:1 Please read the terms & conditions carefully before booking a course with us online, at one of our centres or over the phone. It is expected that you have read the T&C before making your booking. In these Terms, “we”, “us”, “our” and “SWBM ACADEMY” mean: Company: SWBM ACADEMY LTD Office address: Earlham Grove London N22 5HJ Registered in England & Wales Company registration: 08830800 All bookings are made with SWBM ACADEMY LTD. The following Terms & Conditions are set rules of using SWBM ACADEMY website or our services. By using this website or our services you agree to abide by the terms set out below. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please Contact Us.(https://www.swbmacademy.co.uk/contactus) Terms & Conditions for courses on offer (promotional courses) or individual bookings during COVID-19 might be different from courses without offers. Please check courses’ T&Cs within an advertised course upon making a booking. For Refund, Cancelation & Rescheduling T&Cs of Courses on Offer / Promotional Courses or individual bookings during COVID-19, please see Section 4:1:6 of this T&Cs (Classroom Based Training). 1:2 Learners confirm, by proceeding with payment or attending the course, that they have read, understood, and accepted these Terms and Conditions in full. It is the learner’s responsibility to ensure they meet all course and identification requirements. 1:3 SWBM ACADEMY reserves the right to update these Terms & Conditions without prior notice. The version in force at the time of booking shall apply. A copy of the latest terms is available on our website at all times.

2:1 SWBM ACADEMY reserves the right to change prices without notice until the customer has made the payment in full or put down a deposit. Deposit equals to 65% of the total cost. 2:2 In order to secure your course you must pay SWBM ACADEMY the appropriate costs in full, or subject to agreement, in part, with the remainder due before the course start date. 2:3 Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full. We reserve the right to refuse admission on to courses if full payment is not received course date. 2:4 Availability of spaces 2:4:1 All bookings are subject to availability of spaces and relevant resources. 2:4:2 Special Offer prices and discounts are subject to availability. 2:4:3 Prices may vary from one candidate to the next that attend the identical course due to the location of the offers made available. 2:5 Reservations transfer a. Reservations made online can be transferred to any individual who is eligible to attend (please see Section 3 for eligibility). b. SWBM ACADEMY must be notified in writing in regards any reservation transfer to another person 5 (FIVE) working days prior the course date unless you purchased Premium Package deal (please see Section 4:2:3:2). c. Reservation transfer to another person is considered accepted by us when you (a person who made the original reservation) receive a confirmation email from an authorised staff member of SWBM ACADEMY acknowledging the transfer details. d. The same rescheduling Terms & Conditions apply to Transferred Reservations as it is set in Section 4:1:3 (Rescheduling your course). 2:6 Learners may reserve a place on the course via the website and/or pay premium price on the day of training course. However a reservation without payment is not a confirmed booking. Learners will be allowed to join the training depending on the size of a classroom available, if the classroom is full, learners maybe asked to attend the following course. 2:7 Where a training course is offered at a discount from our price list, the discounted price offered is subject to payment with booking and availability of places. 2:8 Payment can be made by Visa, MasterCard, PayPal or bank transfer. Bank transfer details available on request. 2:9 Prices a. Course prices vary depending on the various package deals we offer. Our booking form will display the prices prior making a reservation. Prices, dates and course details are subject to change in print and information displayed on the website. b. We reserve the right to change prices, dates and course detail at any given time. 2:10 SWBM ACADEMY reserves the right to re-allocate the course place to another delegate if fees are not paid on time. 2:11 All customers must provide SWBM ACADEMY with correct, clear and accurate information in respect to their names for certification, address, etc. For all identity validation forms used by our awarding bodies, the candidate is to only sign such validation forms if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction on top of our admin fees. 2:12 At SWBM ACADEMY we do our utmost to ensure our prices and product descriptions are up to date and accurate. If we encounter an error with any of the details and you have submitted an order to us, SWBM ACADEMY will contact you with the correct details. If for any reason SWBM ACADEMY is unable to get in contact with you, we will treat your order as cancelled. Consequently, you will be offered a full refund within 10 (ten) working days or alternative course dates once correct course fees are paid. 2:13 Booking constitutes digital acceptance of all Terms. SWBM ACADEMY retains timestamped proof of consent and is not liable if learners do not read the Terms after ticking the agreement box. All booking confirmation emails are sent to customers and although rare, they can be rejected by the recipient’s email server. If you have not received the joining instructions we advise that you check your spam/junk mail. It is the responsibility of the customer to notify SWBM ACADEMY if they do not receive any joining instructions so non-attendance, insufficient ID, or lateness will not be accepted even in this circumstance. Customers will be required to reschedule their training and further charges will incur. 2:14 By ticking the acceptance box at the time of booking, the learner confirms they have read, understood and accepted these Terms & Conditions in full, forming a legally binding contract under the Electronic Communications Act 2000.

3:1 Candidates must be 18 or over to apply successfully for the SIA Licence. 3:2 Candidates must have sufficient knowledge of English language, they must effectively write, speak and read in English. A literacy test will be conducted, if you do not meet the required standards of English language and unable to pass it, you will not be allowed to attend the course but you will be issued a refund. However, you will be charged a handling and administration fee of £120. It will be deducted from your order amount. 3:3 SWBM ACADEMY do not do Criminal Record checks on candidates. All candidates are welcome to complete training. If a candidate wishes to apply for a SIA Licence to work in Private Security Industry, then they will need to check with the SIA (BEFORE applying the course), whether or not they will be able to obtain the licence with their criminal record. The responsibility to check their own circumstances with the SIA in terms of criminal record and how it can affect their case will lie with the candidates. We cannot be held responsible for the SIA Licence applications that are rejected and will not be liable for any losses occurred by the applicant. 3:4 100% attendance is A MUST; any late arrivals are not acceptable (please also see Sections 4:2:4). 3:5 Candidates much check their eligibility to attend the course before making a reservation. Ineligible candidates will be refused on the day without issuing any refund. However, reservations made online can be transferred to any individual who is eligible to attend. 3:6 It is a legal requirement to have one form of photo ID listed under Group A documents on you at all times throughout the entire training. Failure of bringing the required documents with you on your first day of the training or failure of having one form of photo ID listed under Group A documents on you at all times throughout the entire training will result in rescheduling your course and paying £150 rescheduling fee to be allowed to attend another course. 3:7 Required documents • One ID • Two proofs of address • Two passport size photographs In line with the Security Industry Authority's documentation requirements, approved Highfield centres may accept the following forms of identification: • one identity document from the Group A list and two documents from the Group B list. • at least one document must show the learner's current address. • at least one document must show their date of birth. It is the candidates’ responsibility to make sure the correct and valid documents are made available to SWBM ACADEMY. In line with the SIA (Security Industry Authority) documentation requirements, as an approved Highfield Qualifications Centre, we accept the following forms of identification: Group A Documents • a passport that is signed, current, and valid. • a driving licence photocard issued by the Driver and Vehicle Licensing Agency (DVLA) in the UK. • a driving licence photocard and its paper counterpart issued by the Driver and Vehicle Agency (DVA) in Northern Ireland. • a UK original birth certificate issued within 12 months of birth. • a UK biometric residence permit card. Group B Documents Documents that confirm your identity and your address Unless stated otherwise, 2 forms of the same type of document will not be accepted. For example, we will not accept 2 council tax statements. We will only accept 1 council tax statement and 1 document of a different type. • a bank or building society statement from the last 3 months (we will accept 2 statements, but only if they are from different banks or building societies). • a utility bill (for example: gas, electric, telephone, water, satellite TV or cable TV) from the last 3 months. • a credit card statement from the last 3 months (we will accept 2 statements, but only if they are from different credit-card providers). • a council tax statement from the last 12 months • a mortgage statement from the last 12 months • a letter from the last 3 months from any of the following: • HM Revenue and Customs • the Department of Work and Pensions • a Jobcentre Plus -- or any other employment service • a local authority • a P45 or P60 tax statement from the last 12 months. • a paper version of a current UK driving licence (not the paper counterpart to a photocard). • a driving licence photocard issued by the DVA in Northern Ireland (not the paper counterpart). • a pension, endowment or ISA statement from the last 12 months • a valid UK firearms licence with photo. Photos • Two passport size photographs We are required to see original forms of identification to verify each candidate, without these documents candidates will not be able to begin training and it will result in the candidate being refused from admission on the course.

SWBM Academy complies with the Consumer Contracts Regulations 2013 and acknowledges that time-specific services such as training and examination events are exempt from statutory cancellation rights. Our refund and cancellation policies outlined below are structured to reflect this legal exemption while ensuring operational protection for the organisation and clarity for all learners. 4:1 Refunds 4:1:1 SWBM Academy reserves the right to refuse any booking that exceeds the maximum learner capacity. In such cases, individuals or groups will be offered alternative dates or a full refund within 10 working days. 4:1:2 Deposits are non-refundable. However, a one-time transfer of the deposit to another date may be granted for legitimate reasons. If a candidate fails to attend the rescheduled date, no further transfer or refund will be offered. 4:1:2:1 If a course is booked using a deposit only, the candidate will receive an invoice for the balance. This must be settled by the due date. Failure to do so results in forfeiture of the deposit and cancellation of the booking. Any further training must be rebooked at full cost. 4:1:3 Rescheduling Your Course a. Rescheduling Eligibility by Package: Rescheduling is permitted only if written notice is received within the below timeframes: • Essential Package: Minimum 5 working days’ notice • Advanced Package: Minimum 72 hours’ notice • Premium Package: Minimum 24 hours’ notice Rescheduling is not free unless explicitly stated. The standard rescheduling fee applies: • £150 for Refresher Courses • £180 for Full Courses Requests received outside the allowed timeframe are ineligible, and a new booking will be required at full cost. b. Confirmation of Reschedule: A rescheduling request is only valid when confirmed in writing by an authorised SWBM Academy staff member. Time-limited offers may be provided and must be responded to within five working days or the date specified. After this, rescheduling will be subject to availability and current fees. No response within 3 months voids the booking. c. Reschedule Window: All rescheduled courses must be attended within 3 months of the original course date. Failure to do so results in cancellation and forfeiture of fees unless the Premium Package applies. d. Rescheduling Limit: Only one reschedule is allowed per booking. Additional requests may be considered for verifiable emergencies. e. Venue Changes: We may substitute training venues with suitable alternatives and notify customers up to 12 hours before the course. f. Promotional Courses: Promotional courses follow the advertised rescheduling terms. Unless otherwise specified, standard rescheduling fees and limits apply. g. Last-Minute Bookings: Bookings made less than 5 working days before the course start are non-refundable and non-reschedulable. h. Non-Transferability: Bookings cannot be transferred to another person without prior written consent. i. Attendance Commitment: Candidates must attend all days of the rescheduled course. Partial attendance will be treated as a no-show. j. Responsibility for Notice: It is the learner’s responsibility to ensure rescheduling requests are acknowledged. SWBM Academy is not liable for misdirected or undelivered notices. k. Emergencies: Valid supporting evidence must be submitted within 7 days for emergency-related absences to qualify for rescheduling. l. Right to Refuse: We reserve the right to reject rescheduling where abuse or misconduct is suspected. 4:1:4 Rescheduling Fees • Refresher Courses: £150 • Full Courses: £180 • Other Courses: £150 These fees apply even if notice is given within the permitted timeframe. Premium Package Exception: One free reschedule is allowed if notice is given at least 1 working day before the start date. See Section 4:2:3:2. Document Issues: ID/documentation-related failures will still incur rescheduling fees. Late Purchases: Courses booked within 5 working days of start are not eligible for refunds or rescheduling. Administrative Fees for Long-Term Medical Withdrawals: In cases where a learner is unable to continue their course due to a long-term medical condition, a handling and administration fee will apply. These are charged at the same rate as standard rescheduling fees: - £150 – SIA Refresher Courses - £180 – SIA Full Courses - £150 – All Other Courses This fee may be deducted from any refund due or charged separately, depending on the circumstances. 4:1:5 Financial Authority Only authorised finance staff may issue refunds or financial agreements. Other staff, including tutors and contractors, are not permitted to make any promises regarding refunds. 4:1:6 Promotional Courses Unless stated otherwise, promotional courses follow the Essential Package terms. All refund, cancellation, and rescheduling rules under Section 4 apply. 4:1:7 Refunds and External Delays Learners understand that SWBM ACADEMY acts solely as a training and assessment centre and is not the awarding organisation. While we take all reasonable steps to facilitate submission and certification, we cannot control the timeframe or outcome once learner documentation is submitted. Refunds will only be issued where SWBM ACADEMY fails to deliver the course or submit assessments as agreed. No refund, credit, or compensation shall be due in cases of delay, investigation, or withholding of results caused by the awarding organisation, a regulator (e.g., SIA or Ofqual), or any external party. This includes (but is not limited to) delays arising from: • awarding body investigations or quality assurance checks; • internal or external malpractice reviews; • suspension, withdrawal, or auditing of the Centre by awarding bodies; • regulatory interventions or compliance actions; • technical or administrative errors by third parties. Learners accept that no financial liability shall rest with SWBM ACADEMY in such cases, even where the awarding body attributes delay or procedural fault to the Centre. 4:2 Cancellations 4:2:1 Course Changes by SWBM Academy If SWBM Academy must cancel or change a course for operational reasons (e.g., low enrolment, instructor unavailability), learners will be: • Offered a transfer to an alternative date or location, or • Issued a full refund (including any deposit paid) SWBM Academy reserves the right to reschedule or cancel any course due to factors outside of its control, including regulatory or awarding body-related actions. In such cases, alternative dates or full credit/refund will be offered. Learners acknowledge that such changes do not constitute breach of contract. 4:2:1:1 Once a new date or location is accepted by the learner, standard cancellation and refund terms apply. The right to a full refund from the original cancellation is waived. 4:2:1:2 Venue Change Refund Option SWBM Academy may substitute training venues with a suitable alternative and notify candidates up to 12 hours before the course start time. A suitable alternative venue is defined as one that is within a reasonable travelling distance (up to 13 miles) of the original location and offers comparable facilities necessary for the training to be delivered. If a learner refuses to attend at the new venue for personal or logistical reasons, no refund will be issued, and the booking will be cancelled without credit or transfer. 4:2:2 Learner Cancellations If a learner registers and later decides not to continue due to personal reasons, including late arrival, failure to complete pre-course materials, or breaches of terms: • No refund will be provided. 4:2:3 Package-Specific Cancellation Terms Essential & Advanced Packages • Cancelled 30+ days before course: 75% refund • Cancelled 14 to 29 days before course: 25% refund • Cancelled less than14 days before course: No refund Late Bookings (less than 14 days before course start) • No cancellations or refunds allowed All cancellations must be requested in writing to: info@swbmacademy.co.uk Corporate Bookings Corporate bookings follow the same refund and cancellation terms as standard packages. However, alternative training dates may be arranged on a case-by-case basis at SWBM Academy’s discretion, subject to availability and operational feasibility. 4:2:3:2 Premium Packages • Cancellation allowed up to 24 hours before course: Full refund as credit (valid 90 days) • Credit is non-transferable after 90 days • Transfer to another person allowed once, subject to registration • Rebooked course must take place within 90 days of refund date • No refunds for 3rd-party services linked to Premium purchases • Not applicable to discounted promotional courses 4:2:4 Attendance & Non-Attendance • Non-Attendance Without Prior Notice: Failure to attend the course without prior notification will result in automatic cancellation of your booking, and no refund will be issued. Rebooking will require full payment of the course fee. • Absence Due to Emergency: If you are unable to attend due to emergency circumstances, you must provide supporting evidence (e.g. a doctor’s letter confirming illness that affected your attendance) in order to be eligible for rescheduling. Applicable Rescheduling Fees: • £150 – SIA Refresher Courses • £180 – SIA Full Courses • £150 – All Other Courses • Long-Term Medical Conditions: If your emergency leads to a long-term health issue (e.g. ongoing illness affecting mobility, learning, etc.), a handling and administration fee may apply or be deducted from any refund if you choose to discontinue the course. Handling and Administration Fees: • £150 – SIA Refresher Courses • £180 – SIA Full Courses • £150 – All Other Courses • Deposit Policy: Candidates who fail to attend without prior notice will forfeit any deposit paid, and the remaining balance of the course fee will still be payable. 4:2:5 Discounted Courses All discounted or promotional course bookings are non-refundable and non-cancellable. 4:2:6 Misconduct & Substance Use Any learner found under the influence of alcohol or illegal drugs will be: • Removed from the course immediately • Reported to the authorities if necessary • Not eligible for any refund or rescheduling 4:2:7 Third Parties Third-party bookings must follow the same refund and cancellation terms in Section 4.

SWBM ACADEMY will not be liable to you if events beyond our control prevent us from meeting our obligations to you including but not limited to the following occurrences: (a) an act of war (whether declared or not), hostilities, invasion, act of foreign enemies, terrorism or civil disorder; (b) ionising radiations, or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof; (c) pressure waves from devices travelling at supersonic speeds or damage caused by any aircraft or similar device; (d) a strike or strikes or other industrial action or blockade or embargo or any other form of civil disturbance (whether lawful or not), in each case affecting on a general basis the industry related to the affected Services and which is not attributable to any unreasonable action or inaction on the part of the Company or any of its Subcontractors or suppliers and the settlement of which is beyond the reasonable control of all such persons; (e) specific incidents of exceptional adverse weather conditions in excess of those required to be designed for in this Agreement which are materially worse than those encountered in the relevant places at the relevant time of year during the twenty (20) years prior to the Effective Date; (f) tempest, earthquake or any other natural disaster of overwhelming proportions; pollution of water sources resulting from any plane crashing into; (g) discontinuation of electricity supply, not covered by the agreement concluded with the [utility company]; or (h) other unforeseeable circumstances beyond the control of the Parties against which it would have been unreasonable for the affected party to take precautions and which the affected party cannot avoid even by using its best efforts, which in each case directly causes either party to be unable to comply with all or a material part of its obligations under this Agreement; (i) failure by you to give us: · a correct delivery address or notify us of any change of address. · A correct contact details – telephone and email or notify us of any change of telephone and email. (1) Neither Party shall be in breach of its obligations under this Agreement (other than payment obligations) or incur any liability to the other Party for any losses or damages of any nature whatsoever incurred or suffered by that other (otherwise than under any express indemnity in this Agreement) if and to the extent that it is prevented from carrying out those obligations by, or such losses or damages are caused by, a Force Majeure Event except to the extent that the relevant breach of its obligations would have occurred, or the relevant losses or damages would have arisen, even if the Force Majeure Event had not occurred (in which case this Clause 20 shall not apply to that extent). (2) As soon as reasonably practicable following the date of commencement of a Force Majeure Event, and within a reasonable time following the date of termination of a Force Majeure Event, any Party invoking it shall submit to the other Party reasonable proof of the nature of the Force Majeure Event and of its effect upon the performance of the Party's obligations under this Agreement. (3) The Company shall, and shall procure that its Subcontractors/Customers shall, at all times take all reasonable steps within their respective powers and consistent with Good Operating Practices (but without incurring unreasonable additional costs) to: (a) prevent Force Majeure Events affecting the performance of the Company's obligations under this Agreement; (b) mitigate the effect of any Force Majeure Event; and (c) comply with its obligations under this Agreement. The Parties shall consult together in relation to the above matters following the occurrence of a Force Majeure Event. (4) Should paragraph (1) apply as a result of a single Force Majeure Event for a continuous period of more than [180] days then the parties shall endeavour to agree any modifications to this Agreement (including without limitation, determination of new tariffs (if appropriate) in accordance with the provisions of Clause 7(4)(e)) which may be equitable having regard to the nature of the Force Majeure Event and which is consistent with the Statutory Requirements.

6:1 we are not liable to you for any losses which are not caused by any breach by us; business or trade losses. 6:2 we are not liable to you for any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you; 6:3 Our entire liability in connection with training services will not exceed the purchase price of the services booked less any amendment charges paid to us. SWBM Academy is not responsible for any loss of income, business opportunity, licence expiry, job loss or any indirect or consequential loss resulting from delayed certification, awarding body decisions, or course rescheduling. 6:4 Except in relation to death or personal injury caused by our negligence, SWBM ACADEMY’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us. 6.5 Exclusion of Consequential Loss To the maximum extent permitted by law, SWBM ACADEMY shall not be liable for any indirect, special, or consequential loss suffered by learners. This includes (but is not limited to) loss of earnings, inability to obtain or renew an SIA licence, missed job opportunities, business interruption, reputational harm, or any other loss resulting from delayed certification, suspension of centre activity, or awarding body decisions. Learners agree that certification responsibility lies with the awarding organisation and acknowledge that SWBM ACADEMY does not guarantee any specific timeframe for results or outcomes. 6.6 SWBM ACADEMY accepts no responsibility if delays in certification due to external or regulatory factors result in loss of job opportunity, contract cancellation, or expiry of a Security Industry Authority (SIA) licence. 6.7 While every effort is made to ensure accuracy, SWBM ACADEMY shall not be liable for minor administrative errors that do not materially affect course delivery, certification, or learner progression. Any genuine mistake will be rectified within a reasonable timeframe. 6.8 Awarding Body Decisions & Investigations a. SWBM Academy delivers training in accordance with the standards and qualifications set by external awarding bodies (e.g. Highfield Qualifications). While we facilitate the training and assessment process, final certification, exam result release, and compliance are subject to the policies and decisions of the awarding body. b. SWBM Academy is not liable for any delay, refusal, investigation, or revocation of certification arising from decisions made by the awarding body. In the event that an awarding body withholds or voids a learner’s results or suspends accreditation, learners acknowledge that such outcomes are beyond the control of SWBM Academy, and no liability shall be assumed for the consequences thereof. c. Refunds will only be issued at the discretion of SWBM Academy and in line with the refund policy. Learners whose results are withheld by the awarding body will not automatically qualify for a refund unless a formal written decision is made by SWBM Academy management. 6.9 Investigations & Irregularities a. Learners understand and accept that awarding organisations may initiate investigations into examinations, assessments, or administrative processes, which may lead to the suspension, cancellation, or non-release of results. In such cases, SWBM Academy cannot interfere with, influence, or expedite these investigations, and bears no liability for any inconvenience, financial loss, or delay caused. b. Learners further agree that any awarding body’s determination including but not limited to, the finding of irregularities or breaches is binding, and may result in the permanent non-issuance of a certificate. SWBM Academy is not required to provide further justification beyond the awarding body’s decision. c. Learners waive any right to claim damages, refunds, or compensation from SWBM Academy in cases where results are withheld, voided, or delayed due to the awarding body’s internal findings, regardless of fault or intent by the learner, the centre, or its staff. 6.10 In any case where an awarding organisation withholds or invalidates a learner’s result or qualification including but not limited to situations involving suspected or confirmed malpractice, administrative error, or procedural non-compliance SWBM Academy and its staff accept no liability and shall not be held responsible for any associated financial, professional, or reputational consequences incurred by the learner. 6.11 Learners accept that any investigation or disciplinary outcome by the awarding body does not constitute evidence of wrongdoing by SWBM Academy Ltd unless such finding explicitly states so following a formal and concluded legal process. 6.12 Nothing in these Terms & Conditions shall be interpreted as an admission of liability by SWBM Academy, its Directors, or staff. 6.13 Awarding Body Relationship Disclaimer SWBM Academy delivers regulated qualifications in collaboration with external awarding organisations. In the event that SWBM Academy’s approval with an awarding organisation is suspended, withdrawn, or otherwise terminated, learners acknowledge and accept that SWBM Academy may be unable to fulfil certain elements of the course agreement — including but not limited to: issuing certificates, conducting resits, or accessing learner records. In such cases, SWBM Academy will make reasonable efforts to assist learners in completing their qualification through alternative means (e.g. providing results, directing learners to another approved centre), but shall not be held liable for any additional costs, resit fees, or delays incurred due to changes in awarding body status. 6.14 Conditional Nature of Free Resits Where resits are included as part of a course offer (e.g., up to two free resits), such resits are offered on the condition that SWBM Academy retains its approved centre status with the awarding organisation at the time of delivery. If SWBM Academy is unable to deliver the resits due to changes in its accreditation status, it shall be considered a matter outside its control. Learners may be advised to transfer their resit to another approved centre, and any additional costs incurred shall be borne by the learner. 6.15 Unforeseen External Disruption SWBM Academy shall not be liable for failure to perform any part of its obligations where such failure results from external changes beyond its reasonable control, including but not limited to: awarding body withdrawal, changes in regulatory requirements, or data access restrictions imposed by external partners. 6.16 Resit Guarantee Limitations Resits are subject to continued centre approval and awarding body availability. While the centre offers free resits, learners acknowledge that this is dependent on the centre maintaining its delivery status with the awarding organisation. In the event that the centre loses this status, resits may need to be completed externally and may incur additional costs payable to the new provider. 6.17 Loss of Centre Status or Delivery Privileges In the event the centre is no longer able to deliver specific qualifications due to changes in awarding body relationships, regulatory approvals, or other external decisions, the centre will not be liable for any financial costs incurred by learners in completing their qualifications elsewhere. 6.18 Continuation at Alternative Centres Learners who need to complete outstanding modules (e.g., resits) may be advised to do so at a different approved centre. Where possible, SWBM ACADEMY will facilitate the transition and support learners by notifying the awarding body and providing necessary documentation. However, any external fees, travel, or charges applied by the new centre remain the responsibility of the learner. 6.19 Accreditation Disclaimer All training and assessment services are delivered under the approval of relevant awarding bodies at the time of delivery. The centre reserve the right to update or discontinue qualifications in line with regulatory or awarding body changes. No liability will be accepted for changes outside of our control. 6.20 Learner Responsibility It is the learner’s responsibility to complete any required resits or outstanding assessments within the timelines provided. Delays caused by the learner or third-party circumstances (e.g. changes to awarding body policies, venue availability, illness) may affect their completion, and the centre cannot guarantee the availability of resits beyond the agreed period. 6.21 Termination of Training Services The centre reserve the right to withdraw, suspend, or terminate any course or training service at their sole discretion. In such cases, learners will be offered alternative options where possible or referred to an appropriate alternative provider. No guarantee is made that identical terms or pricing will apply at the alternative provider. 6.22 Transfers to Alternative Centres Where the learner chooses to continue their training or assessment at another centre, they do so independently. The centre is not responsible for the terms, fees, or delivery of services at external providers. Any additional costs or policies applied by those centres are the responsibility of the learner. 6.23 Service Discontinuation In the event of business closure, insolvency, or regulatory enforcement that prevents training delivery, the centre accepts no liability beyond services already rendered or materials already supplied. 6.24 Where resits are offered as part of a course, they are subject to awarding body approval and the centre’s ability to continue delivering the qualification. The centre cannot guarantee the delivery of resits if approval is withdrawn, suspended, or otherwise impacted by external decisions. 6.25 Any disputes relating to payments must be raised with the centre directly. Learners agree not to initiate chargebacks without first exhausting the centre’s internal resolution process.

At SWBM ACADEMY, we are committed to providing a professional, respectful, and safe learning environment for all our staff, learners, and any members of the public with whom we interact. This Code of Conduct outlines the expectations we have for learner behaviour, along with the consequences of failing to adhere to these standards. Expectations: 1. Professional Behaviour: Learners are expected to act professionally and respectfully at all times during their course of study. This includes interactions with staff, fellow learners, and members of the public. 2. Respectful Communication: Any form of abusive language, harassment, or inappropriate behaviour will not be tolerated. Communication should be constructive and respectful. 3. Course Participation: Learners should engage actively with the course material, participate in discussions and activities, and demonstrate a commitment to their learning journey. Unacceptable Behaviour: • Use of abusive language or engaging in any form of harassment. • Disruptive behaviour that impedes the learning experience for others. • Failure to comply with the instructions and guidelines provided by the course facilitators. Consequences: • Any learner found to be in violation of this Code of Conduct may be subject to exclusion from their course without a refund. • In cases where a course is part of a package deal or other courses, inappropriate behaviour may lead to the cancellation of the entire training package, regardless of the portion of the course already completed. In such instances, SWBM ACADEMY reserves the right to withhold certification and any refunds. • Learners are responsible for the conduct stipulated herein throughout the duration of their course, including any interactions outside of formal class times that are related to their training. Additional Measures: • Course Changes and Cancellations: Administrative fees may apply for any changes or cancellations made after enrollment is confirmed. This is to ensure the commitment and seriousness of learners towards their chosen programs. • Attendance and Punctuality: Learners are expected to maintain a high level of attendance and punctuality. Repeated failures may result in exclusion from the course. • Data Protection: Personal information will be handled in accordance with our Privacy Policy, ensuring confidentiality and security of learner data. SWBM ACADEMY is dedicated to fostering a learning environment that respects diversity, encourages inclusion, and promotes the personal and professional growth of all its learners. By adhering to this Code of Conduct, learners contribute to a positive and enriching learning experience for everyone involved. For any further inquiries or clarification, learners are encouraged to contact SWBM ACADEMY's administration.

Course durations/times displayed on any of our websites. Due to numerous factors such as individual class sizes, existing knowledge/experience of candidates and unforeseen circumstances; courses may run for durations/times longer or shorter than advertised. Course coordinators have overall authority/discretion on the exact start and finish times of individual courses.

9:1 All candidates are responsible to inform SWBM ACADEMY in writing via email at info@swbmacademy.co.uk regarding any health issues, whether it is physical or mental disabilities or taking any medication, minimum 5 working days BEFORE the training begins, so we could assess the situation before you take part in the course. If a course is booked in less than 5 working days, then SWBM ACADEMY must be notified immediately after the booking. 9:2 Should a candidate have any special health requirements, it is the candidate’s responsibility to disclose all medical, mental and physical issues openly and honestly to allow us to accommodate and make special arrangements with discretion. 9:3 SWBM ACADEMY will not take any responsibility in result of an incident if a candidate fails to notify us prior to taking part on the course. 9:4 Neither SWBM ACADEMY nor any of its representatives will be responsible for any illness or injury sustained on our courses, nor will candidates be liable for any uninsured loss of personal property.

10:1 Examination attendance is A MUST. Candidates should attend all examinations at the correct time and have their photo identification with them during attendance. 10:2 Non-attendance for examinations will result in a fail and you will need to re-schedule your exam (please see Examination Re-Sit terms in Section 12). 10:3 We at SWBM ACADEMY follow strict examination procedures set out by the Awarding Body. Any late arriving candidates will not be allowed to participate in the exams and will be refused entry in to the examination room by the examiner.

11.1 All assessments and examinations are marked and verified by an external awarding organisation (e.g., Highfield Qualifications). SWBM ACADEMY is not responsible for this process and has no control over marking, quality assurance, or certification timelines. 11.2 The awarding organisation normally aims to release results within ten (10) working days of receiving the paperwork. However, learners accept that this is an estimate and subject to change at the discretion of the awarding organisation. Delays may occur without prior notice. 11.3 SWBM ACADEMY shall not be held liable for any loss, damages, inconvenience, or missed employment opportunities resulting from delays in results, certification, or administrative action taken by the awarding organisation, regardless of the cause. 11.4 External Certification Authority Learners acknowledge and agree that the awarding organisation is solely responsible for assessing performance, issuing results, and conferring certification. In the event of delays, errors, or procedural decisions (including but not limited to the withholding, amendment, or nullification of results), SWBM ACADEMY shall not be liable, even where such decisions are later attributed to alleged malpractice, administrative failure, or non-compliance by the Centre. In such cases, SWBM ACADEMY will provide learners with written confirmation of attendance and course completion, but no compensation, refund, or alternative arrangement shall be offered. 11.5 Certificate Delivery and Loss If the post-delivery option is selected, learners are solely responsible for ensuring the accuracy of the delivery address. SWBM ACADEMY will not be held responsible for the loss, misplacement, or non-receipt of certificates due to incorrect learner details or third-party postal errors. 11.6 Replacement Certificates If a certificate is lost, misplaced, or damaged after issue, learners must request a replacement directly from SWBM ACADEMY. The following charges apply: • Awarding body replacement fee (as determined by the awarding body) • SWBM ACADEMY administrative handling fee: £20 11.7 Mode of Certificate Delivery All certificates are issued electronically via email unless a hard copy has been specifically requested. If a hard copy is requested: • Option 1: Free collection from our centre or admin office (with prior arrangement) • Option 2: Royal Mail Special Delivery (Recorded & Signed) – £20 per postage, paid separately from course fees 11.8 Limitation of Liability SWBM ACADEMY will not be liable for any consequential losses, employment-related issues, or reputational harm arising from the late delivery, amendment, or withdrawal of examination results or certification by any external awarding organisation. 11:9 SWBM ACADEMY may retain physical or digital copies of learner certificates for internal audit purposes. However, it is the learner’s responsibility to collect and securely store their certificate once issued. Certificates unclaimed after 6 months may be securely destroyed.

12:1 In the unlikely event of failing exams or any part of the exam, candidates may be allowed to retake the exam with the following conditions: SIA Security Courses SIA Door Supervisor Course Full Course • £99.99 per re-sit SIA Door Supervisor & Security Officer Top Up Courses. • £79.99 per re-sit 12:2 Learners must request examination Re-sit in writing by email info@swbmacademy.co.uk (mailto:test@test.com)and candidates cannot be allowed to appear on the exam day without prior arrangement. 12:3 SWBM ACADEMY will offer the best available date and location for re-sit.

13:1 We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contact with you and to inform you of other services and offers which we make available from time to time. 13:2 If you do not wish to receive such information, please let us know by: emailing us at info@swbmacademy.co.uk (mailto:test@test.com)or writing to us at the address noted above.

14:1 These Terms and Conditions are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales. 14.2 Dispute Resolution and Binding Agreement These terms form the full agreement between the learner and SWBM ACADEMY. Learners agree that all complaints must first be submitted in writing to SWBM ACADEMY through the internal complaints procedure. Any legal claim must be brought in the courts of England and Wales, and learners waive the right to raise disputes with third-party platforms, forums, or non-judicial channels unless required by law. 14:3 By proceeding with any booking, the learner confirms that they understand that SWBM ACADEMY is not responsible for certification decisions, which lie with external awarding organisations. Learners also waive the right to raise public or third-party complaints before exhausting SWBM ACADEMY’s internal procedures. 14:4 Any legal claims must be brought within 6 months of the alleged issue. After this time, the learner forfeits the right to bring any legal or contractual claim. 14:5 Costs of Claims (Legally Compliant – Consumer Rights Act 2015) In the event of any legal or formal dispute initiated by a learner that is ultimately resolved in favour of SWBM ACADEMY, and where the claim is deemed frivolous, vexatious, or made in bad faith, SWBM ACADEMY reserves the right to recover reasonable legal costs and administrative fees incurred in defending such action, subject to the discretion of the court and in line with the Civil Procedure Rules and applicable consumer protection law. This clause does not override the learner’s statutory rights under the Consumer Rights Act 2015. 14:6 Non-Disparagement Clause: Learners agree not to make or publish any negative, misleading or defamatory statements online or offline about SWBM Academy, its staff, or services, unless part of a formal and verifiable complaint process. Breach may result in legal action. 14:7 Learners expressly agree that no claim, demand, or legal action shall be initiated against SWBM Academy Ltd or its directors, tutors, staff, or representatives in relation to decisions, actions, or omissions made by awarding organisations, including the release or withholding of examination results or certificates. Any such disputes must be addressed directly with the awarding organisation.

15:1 SWBM ACADEMY does not represent or warrant that the information on this website will be accurate, reliable, complete or current. SWBM ACADEMY advises you to verify the accuracy of any information on the website before relying on it. ALL WARRANTIES, REPRESENTATIONS, CONDITIONS AND GUARANTEES, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE RELATING TO INFORMATION ON THIS WEBSITE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. 15:2 Contact Us If you have any questions about these Terms, please contact us: E.info@swbmacademy.co.uk(mailto:test@test.com) T. + 44 (0) 20 3375 8565 A. 574 Green Lanes, London N8 0RP

ONLINE COURSES | DISTANCE LEARNING T&Cs TABLE OF CONTENTS 1. Introduction 2. Terms 3. Who we are 4. E-mail 5. Order process 6. Purchases 7. Instalment options 8. Delivery 9. Prices and payment 10. Refunds 11. Availability, errors and inaccuracies 12. Courses 13. Accounts 14. Intellectual property 15. Links to other websites 16. Termination 17. Indemnification 18. Limitation of liability 19. Disclaimer 20. Severance 21. Exclusions 22. Credit/debit card payment 23. Personal information and data protection 24. Force majeure 25. Communication 26. Governing law 27. Changes 28. Privacy policy and cookie policy 29. Contact us

Please read the Terms & Conditions carefully before booking a course with us online, at our centre or over the phone. It is expected that you have read the T&Cs before making your booking. In these Terms: A) the "Customer", "you", "your" mean anyone who purchases our Online Courses. B) “we”, “us”, “our” “The Company” and “SWBM ACADEMY ONLINE COURSES” mean: Company: SWBM ACADEMY ONLINE COURSES LTD Office address: Earlham Grove London N22 5HJ Registered in England & Wales Company registration: 07062655 All bookings are made with SWBM ACADEMY ONLINE COURSES LTD. In these Terms You (the "Customer"/ "you" / "your") must agree to these terms and conditions (the "Terms") before ordering from SWBM ACADEMY ONLINE COURSES LTD ("we" "us"). Clicking on the 'place order / Check Out / Buy Now or any wording that means a purchase' button indicates that you agree with all the Terms. The following Terms & Conditions are set rules of using SWBM ACADEMY ONLINE COURSES LTD website or our services. By using this website or our services you agree to abide by the terms set out below. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please Contact Us.(https://www.swbmacademy.co.uk/contactus) Important: When SWBM ACADEMY ONLINE COURSES LTD delivers classroom-based training, it is governed by the same Terms & Conditions that apply to classroom training delivered by SWBM ACADEMY LTD. These shared terms are outlined in this document. Other definitions · Contract has the meaning set out in Section 2. · Digital Download Project means training materials (including but not limited to encompass books, presentations and videos) available for purchase and download on our website. · Product & Services mean the Product & Services purchased by you in accordance with the Contract. · Website means our website at www.swbmacademy.co.uk. · Working Day means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

2:1 Subject to any variation under condition 2:3 the Contract (as defined below) shall be on these Terms and the Privacy Policy (as defined below) to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any purchase order, confirmation of order, specification or other document). 2:2 No terms or conditions endorsed on, delivered with or contained in your purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract. 2:3 These Terms apply to all SWBM ACADEMY ONLINE COURSES LTD’s sales of products and services to you and any variation to these Terms and any representations about the products and services shall have no effect unless expressly agreed in writing and signed by a director of SWBM ACADEMY ONLINE COURSES LTD. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of SWBM ACADEMY ONLINE COURSES LTD which is not set out in the Contract.

SWBM ACADEMY ONLINE COURSES LTD can be contacted directly by any of the means below: Office address: 574 Green Lanes, London N8 0RP Contact details: T. 020 3375 8565 E. info@swbmacademy.co.uk W. www.swbmacademy.co.uk 4. E-Mail We will not ask you to confirm any of your details by e-mail. Should you receive an e-mail indicating that it is from SWBM ACADEMY ONLINE COURSES LTD, and you have not specifically asked for it you should not open it, as it may not be from us. All of our e-mail enabled computers are running up-to-date antivirus software. Although every reasonable effort has been made to ensure that our computers are virus free, we cannot be held responsible for any loss or damage to computers or other equipment, however caused by opening a file from or indicating that it is from SWBM ACADEMY ONLINE COURSES LTD.

5:1 Our privacy and cookies policy (the “Privacy Policy”) sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. It also sets out information about the cookies we use on our site. 5:2 Each order or acceptance of a quotation for the products and services by you from us shall be deemed to be an offer by you to buy the products and services subject to these conditions. 5:3 No order placed by You shall be deemed to be accepted by us until a written acknowledgement of the order is issued by SWBM ACADEMY ONLINE COURSES LTD. 5:4 You shall ensure that the terms of your order and any applicable specification are complete and accurate. 5:5 Any quotation is valid for a period of 30 days only from its date, provided that we have not previously withdrawn it.

You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999. 6:1 If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including your credit card number, the expiration date of your credit card, your billing address, and your shipping information. Rest assured none of your personal or payment details will be shared with any third party – please see Privacy Policy for further information. 6:2 You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that we, the company, is not responsible for any loss or damage arising from the submission of false or inaccurate information. 6:3 We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that the company cannot accept any liability for loss or damage arising out of such cancellation. We reserve the right to refuse or cancel your order if fraud, an unauthorised or illegal transaction is suspected or default of payment on instalment options.

7:1 Customers paying monthly agree that the monthly fee will be automatically debited from the credit or debit card designated when enrolling on a course. All instalment options for courses are shown on the Monthly Pay Plans page and Customers agree to pay these fees when purchasing Monthly Pay Plans. You must ensure that funds are in your account ready for collection on the correct day of the month which is automatically scheduled as the same date of enrolment. 7:2 When paying by instalments, all Customers are subject to the same cancellation policy of 14 days as those that pay in full. Once this 14 day period has passed, the instalments which are set up cannot be cancelled and Customers are liable to continue with payments. Under no circumstances can instalments be cancelled after the 14 day cancellation period has passed. 7:3 Should any instalment payment fail then SWBM ACADEMY ONLINE COURSES LTD have the right to charge a £20 administration fee. Should an instalment remain unpaid after 14 days of the agreed date of collection then the remainder of instalments will become immediately payable and a £35 administration charge will be applied to your account. Should funds remain unpaid, after 30 consecutive days from the initial failed monthly instalment, SWBM ACADEMY ONLINE COURSES LTD have the right to instruct external agencies to collect these fees from Customers. In this case 10% will be added to the remaining balance outstanding to cover administration and collections fees.

8:1 When paying for course materials in full customers will receive log in details within 1 working day to access their training materials after purchase. 8:2 Customers paying by instalments are given their log in details within 2 days of first instalment being received. We confirm that should any updates on course materials be necessary, these will of the same high standard as the original course material. 8:3 Any efficiencies or inaccuracies should be reported to us immediately. Complaints involving inaccuracies will be dealt as swiftly as possible. 8:4 Should we be unable to provide training materials and support after purchase, a full refund will be given. 8:5 In order to access software that we have agreed to licence to you, you may require an activation code from us. Please contact us if an activation was not provided to you within 1 working day of the purchase. 8:6 All activation codes are valid for 30 days only from the date they are provided to you. If you have not inputted the activation code within such 30-day period, you will need to contact us to obtain a further activation code. 8:7 The software licence will commence from the date that you activate the code and will expire after a certain period of time as notified to you by us. You will no longer be able to access the software once the code has expired. If you require access to the software following expiry of the activation code, please contact us to agree an extension of the software licence, such extension being at our sole discretion. 8:8 You should ensure that you are ready to, and capable of, installing and registering the software before contacting us for your activation code. All licences shall be for a single machine only unless otherwise stated. Should you require further licences for additional users or machines, please contact us. 8:9 Any attempt to breach licence conditions, for example installing on multiple machines or attempting to fraudulently extend the licence duration, will be considered a serious copyright infringement.

9:1 You shall pay for the Products or Services at the point at which you purchase the Products or Services via the Website. The price of the Products or Services shall be confirmed prior to you purchasing the Products or Services. 9:2 All prices in our catalogue, leaflets or any other marketing materials and on the Website are in GBP, exclude VAT and delivery and were correct when published. We reserve the right to change the advertised price before an order is placed. You shall be notified of such amended price prior to purchasing the Products or Services. The Products or Services remain the property of SWBM ACADEMY ONLINE COURSES LTD until payment has been received by SWBM ACADEMY ONLINE COURSES LTD from you in full and cleared funds. 9:3 If you fail to make any payment due to us under the Contract by the due date for payment, we may charge interest at the higher of either 3% above Metro Bank base rate or the rate as set out in the Late Payments of Commercial Debts Regulations. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amounts, whether before or after judgment. You will pay the interest together with the overdue amount.

10:1 All of our training materials come with a 14-day money back guarantee. A request should be made within 14 days of enrolment and addressed to SWBM ACADEMY ONLINE COURSES LTD’s office in writing at which point we will refund the course fees minus an administration charge of £20. 10:2 Should this 14-day period have expired we, the company, have no obligation to return any monies paid for course materials or cancel any instalment packages. 10:3 Any paper-based materials provided on a course must be returned in their original condition without any modifications to receive a refund on a qualification. If these are not returned then we reserve the right to refuse a refund even within the 14-day refund period. 10:4 Refunds for Online Courses are not allowed if the Customer has accessed any of their courses. Should a customer not access the course, the same 14 day refund period applies and after this time no refund can be granted.

11:1 We are constantly updating our offerings of products and services on our site. The products or services available on our site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the site and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences. 11:2 We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.

It is the responsibility of the Customer to be compliant with any course entry requirements. It is imperative that customers understand the requirement to prove the level of proficiency necessary to pass the course. Should a customer not be deemed of sufficient standard to meet the necessary criteria, the Company accepts no liability for failure of the course.

13:1 When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. 13:2 You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password. 13:3 You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account. 13:4 You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

The Service and its original content, features and functionality are and will remain the exclusive property of the Company or the company we represent. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. Any copying of course materials or adaptation is strictly prohibited without prior permission of the Company.

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

16:1 We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Likewise in the unlikely event that the Company breached the Terms, then the Customer has the right to terminate the account and request a refund. 16:2 Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

You agree to defend, indemnify and hold harmless the Company and their employees, assessors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

In no event shall the Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. The Company its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Should a court of Law or authority with jurisdiction, find any parts of this Agreement to be invalid, illegal or unenforceable, then this section or sections to the extent required is deemed not to form part of the said Agreement. Should this occur, the validity of the remaining parts of the Agreement shall not be affected. In the case that a section or sections of the Agreement are found to be invalid, illegal or unenforceable the provision shall apply with any modification the Company deems necessary to ensure that it is valid, legal and enforceable.

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will the Company ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by the Company or any person for whom the Company is responsible, and even if the Company has been advised of the possibility of such loss or damage being incurred.

The secure credit/debit card processing service for this site has been provided by Worldpay. Your details may be transferred to Worldpay for the sole purpose of processing any transactions you have instigated. Under no circumstances will your credit/debit card information passed on, sold or loaned to any third party. Your credit/debit card information is kept for the duration of the transaction in question only. If you are in any doubt, we are happy to take credit/debit card payments over the phone. You should ensure that you have established a secure connection before supplying any credit/debit card information. For more information on how to tell if you are viewing a secure or non-secure site, please see your browsers documentation.

23:1 Please access our Privacy Policy for details as to how we use your information. We do not sell personal information about any of our customers, to any party, for any reason. 23:2 By accepting these terms and conditions, you consent to us holding your personal details for our records only and only sharing with our Awarding Body, Highfield, for certification and training purposes. 23:3 Your personal details will be held securely and will be used only for our own marketing/promotional purposes. If you would like us to remove you from our private records, please contact us supplying your name and address, and your personal details will be removed within 7 Working Days. 23:4 We do not retain Your credit/debit card details. No record of them will be kept, electronically or otherwise.

We reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the product or Services ordered by you (without liability to you) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of us including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 days, you shall be entitled to give notice in writing to us to terminate the Contract.

All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid special delivery post or via email, but email communications not to be considered valid until their receipt have been verified and confirmed by the parties to make sure that email has been received by the correct beneficiary.

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. The Company reserve the right to change Awarding Bodies during the period of enrolment, should this be necessary. In this case, certification at the same level as the one described when you purchased the course will be received by Customers.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at the Company’s sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

If you have any questions about these Terms, please contact us: E. info@swbmacademy.co.uk(mailto:test@test.com) T. + 44 (0) 20 3375 8565 A. 574 Green Lanes, London N8 0RP