FREQUENTLY ASKED QUESTIONS

Door Supervision

Q1 How can we help you?


1. You will receive the best training possible to make sure that you:

  • are able to plan, assess risks and swiftly execute given assignments.
  • give and/or receive clear instructions.
  • have ability to work as a part of a team/group as well as alone.
  • are able to manage and maintain conflicts, emergencies and customer services.

Every single course is specially designed combining both theory and practice reflecting real life challenges and scenarios. It makes teaching process more enjoyable, effective and increases productivity.

All courses include

  • Role-playing of various scenarios, which could be useful in real life.
  • PowerPoint presentations, videos, pictures, etc.
  • Open discussions about tutors and students’ life experience to inspire students and stimulate everyone’s engagement in learning process.

Consequently students:

  • share experienced security operatives' practices, evaluate, take good practice and learn from the mistakes.
  • obtain necessary experience, knowledge and skills before being deployed to a site.
  • receive relevant guidance from their tutor, which serves them for life.
  • have opportunities to practice skills directly applicable to their chosen career within simulated and safe environment.
  • are given corrective feedback in order to improve their execution quality and encourage them to achieve higher levels.

2. You will receive UK wide recognised certificates and step by step guidance on how to apply for the SIA licence absolutely for FREE.

3. Employment support

We work with some of the very prestigious and fast-growing organisations in the UK. Upon successfully completing your security course, if you are a right candidate, one of our partner companies might consider your application.

Consequently, we will provide you access to register on our employment database. Potential employers have access to our database and by registering on our website your chances to be picked by those companies are higher. If you are selected, potential employers to get in touch with you directly, it is absolutely FREE service.

4. Referral programme

We will offer you our referral programme. Refer a friend & be rewarded by earning 5% over & over of what your friends order and your friends will receive 5% discount upon making a booking.

5. Online Forum

Finally, we are not saying goodbye to you; please feel free to use our Online Forum should you ever have any questions regarding Door Supervision or Security Guarding. We know how many questions guards may have when they join security industry for the first time. Those who are about to join or have already joined security industry are welcome to ask us questions and we will happily attempt to answer them as efficiently as possible. You will be provided a link to our forum.

Get your Door Supervisor training here. Book Now!




Q2 What is the aim of this course?


1. To deliver security training that result in the qualifications required for an SIA licence.

2. To give you all necessary skills and knowledge to make sure you meet and exceed current security requirements, so that you and your potential employer could be proud of your performance.

Please note: Working without the licence is punishable by the law, read more....




Q3 Who is this course for?


New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004 will need to undertake the SIA training to be able to apply for the SIA licence.

Get your Door Supervisor training here. Book Now!




Q4 What are the benefits?


• TRAINING GUARANTEE: You get your training or a full refund without losing a penny. • BEST TRAINING: Only a few centres in the UK may offer the same quality training as we do. UNPARALLELED PRICE: 2 fully accredited qualifications for the price of 1. • FREE Level 3 Emergency First Aid at work. • FREE Covid-19 PPE is provided for safe training. FREE retakes of all units TWICE (if unsuccessful). • FREE reading materials. • FREE e-certificate via email (No need for a hard copy). • FREE step by step guidance on how to apply for the SIA licence upon completion of your course. • FREE parking (North London Centre Only) • All Inclusive - course & exam fees are included. • 24/7/365 Customer support. • For a full Terms, please visit T&Cs Page​ • Book it under 60 seconds / Pick a location & a date / Fill in the form / Click on Book Now

  • The SIA recognised Level 2 Award for Door Supervisors will enable you to apply to SIA for Door Supervisor licence.
  • Taking professionally run training will give you the skills you need to work in the security industry.
  • You will learn about UK law, customer service skills, conflict management that will help you interact with the public, and ways to avoid personal risk along with many other skills that are essential to be successful in employment.
  • Your training will be based on real life experience, when you eventually start work you will feel much more confident in your new role.
  • Currently, by obtaining Level 2 Award for Door Supervision, you can work as security guard also. Please note people with Security Guard’s licence cannot work as Door Supervisors.

Get your Door Supervisor training here. Book Now!




Q5 How can I book the course?


You can book the course online (Click here to Book Now) or over the phone




Q6 Can I pay by debit or credit card?


Yes, you can pay using your credit card or debit card on the internet. However, no card payments are accepted at the venue yet. Only online bookings are accepted currently.




Q7 Can I pay on the day?


No, we accept only online payments. You could secure your place by paying £50 deposit, but the remaining amount must be paid prior to your course commencement date.

Get your Door Supervisor training here. Book Now!




Q8 Is the course cheaper if I book in advance?


No, currently all courses need to be booked online. However, we might soon start accepting payments on the day, which might be more expensive than online reservations are.

Get your Door Supervisor training here. Book Now!




Q9 When will I receive my result?


You will be notified via email as soon as we receive results from our awarding body. It should be roughly within 10 days.




Q10 When will I receive my certificate?


CERTIFICATE/DOCUMENT DELIVERY:

a. FREE: e-Certificate (via email). You should receive it within 10 working days of the course completion date or as soon as results are out. No need to have a hard copy.

Hard copies - we need order them from Highfield

b. Hard Copy Certificate delivered by post | £10 Per Postage | Paid Separately | Royal Mail Special Delivery (Recorded & Signed). SWBM ACADEMY will not be liable to pay for any damages, including replacement certificate charges, for any claims of lost/misplaced certificates for this service.




Q11 Do I need my certificate to apply for SIA Licence?


No, you do not need your certificate to apply for SIA Licence. Please allow up to 15 days from the date you received the certificate for the SIA to update their system. Sometimes it does not take more than 5 working days, but it is not always the case.




Q12 I want to work as a Security Guard, is this course right for me?


Yes, you may work as security guard if you hold Door Supervisor licence. However, you will not be allowed to work as Door Supervisor if you hold a security guard licence.




Q13 What ID documents do I have to bring along?


It is the candidates’ responsibility to make sure the correct and valid documents are made available to SWBM ACADEMY. In line with the Security Industry Authority’s documentation requirements, as an approved Highfield Qualifications Centres we accept the following forms of identification:

  • 2 identity documents from the Group A list. At least 1 document must show the leaner’s current address and at least 1 document must show their date of birth;

OR

  • 1 identity document from Group A together with 2 documents from Group B (at least 1 document must show the learner’s current address and at least 1 document must show their date of birth).

Group A

  • Current, valid UK passport.
  • Signed valid passport of any other nationality.
  • Driving licence photocard if it was issued by the DVLA in Great Britain. We will not accept the photocard on its own if it was issued by the DVA in Northern Ireland.
  • Driving licence photocard and its paper counterpart issued by the DVA in Northern Ireland.
  • UK original birth certificate issued within 12 months of birth
  • UK biometric residence permit card

​​Group B

  • Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society.
  • Utility bill (gas, electric, telephone, water, satellite, cable) issued to your current address within the last three months. You can only submit one utility bill in support of your application.
  • A credit card statement sent to your current address within the last three months. You can submit more than one statement as long as each is issued by a different issuer.
  • Council Tax statement issued in the last 12 months.
  • Mortgage statement issued in the last 12 months.
  • Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can submit more than one letter as long as each is issued by a different Government department or a different local authority.
  • P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
  • P60 annual statement of income for tax purposes issued in the last 12 months.
  • Current UK driving licence - paper version (not the paper counterpart to a photocard).
  • Driving licence photocard (without a paper counterpart) issued by the DVA in Northern Ireland.
  • Pension, endowment or ISA statement issued in last 12 months.
  • Valid UK firearms licence with photo.

Photos

• Two passport size photographs

We are required to see original forms of identification to verify each candidate, without these documents candidates will not be able to begin training and it will result in the candidate being refused from admission on the course (please also see Section 3:6 for admin charges in our Terms & Conditions).




Q14 Will the course material be provided?


Our aim is to prepare you well so that you could successfully pass the examination. Yes, you will receive access to our online learning and course reading materials. Reading materials include all four units of Door Supervisor course and First Aid training:

  • Working Within the Private Security Industry
  • Working as a Door Supervisor
  • Conflict Management
  • Physical intervention skills
  • Level 3 Emergency First Aid booklet and notes




Q15 What name will appear on my card statement?


SWBM ACADEMY LTD will appear on your statement.




Q16 I paid but I have not received a booking confirmation email


If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us in order to receive another copy of your booking confirmation.




Q17 How and when can I contact SWBM Academy?


You can contact us by phone, email or online form or chat-box.

You can call us on 020 3375 8565 between 09:00 and 18:00 from Monday to Friday, 10:00 to 17:00 Sat to Sun.

Or

Use online forms and email (24 hour service)

Or

Chat-box (10:00 to 22:00)




Q18 What if my course is cancelled?


It is unlikely, but due to various circumstances if it is necessary to change or postpone your course, we reserve the right to postpone or change any course in total or in part. Consequently, we will inform you as soon as possible and you:

  • will be given the opportunity to transfer to another suitable date and paying or receiving a refund in respect of any differences.

or

  • will be offered a full refund.

Please see our Booking Terms & Conditions’ section 4:2 Cancellations for full details.




Q19 When will I get my results?


The results of your course are released within 10 days from the last day of your course.




Q20 What happens if I fail my course?


Section 12 of our T&Cs fully defines re-examination rules. Please go to T&Cs for full info.

In the unlikely event of failing the exam or any part of the exam, candidates may be allowed to retake the exam with the following conditions:

Basic Package Courses (currently advertised course).

  • 2 FREE retakes of all units if you fail your exam(s). Below options can be added in addition to your existing offer.




Q21 How long does it take to complete the training?


Course length: 7 days

• Level 3 Emergency First Aid at Work – 1 Day (7 hours) / Highfield Accredited Certificate / Valid for 3 years & Recognised Nationwide.

• Level 2 Door Supervisor Training – 6 Days​

1st Course: Level 3 Emergency First Aid at Work

  • Day 1: 09:30 to 17:00

2nd Course: Level 2 Door Supervisor Training – 6 Days

  • Day 2: 09:00 to 18:00
  • Day 3: 09:00 to 18:00
  • Day 4: 09:00 to 18:00
  • Day 5: 09:00 to 18:00
  • Day 6: 09:00 to 18:00
  • Day 7: 09:00 to 18:00




Q22 When can I apply for my licence?


Please allow up to 15 days from the date you received the certificate for the SIA to update their system. Sometimes it does not take more than 5 working days, but it is not always the case. For more information on how to apply for your license, please follow the link......

http://www.sia.homeoffice.gov.uk/Pages/licensing-applying.aspx




Q23 Does my qualification or licence transfer to other countries?


The SIA license is only valid in the UK. You will not be able to use the SIA licence for work in any other country.




Q24 How do I get in touch with SWBM Academy if I have a few questions regarding the course or a booking?


Once you have booked and paid, you will receive a booking conformation email. It will include all necessary details including a training venue and course start and finish time. Furthermore, our booking T&Cs answer all booking related questions.

However, should you still feel that you need to speak to us, please feel free to do so by contacting us on 020 3375 8565 during office hours or via email or via contact form or via online chat. Please visit Contact Us page.




Q25 Who am I booking with?


You are booking the course with SWBM ACADEMY Ltd.




Q26 Who will be my training provider?


SWBM ACADEMY is solely responsible for your training.




Q27 How to lodge a formal complaint, what do I do?


Please fill in the Complaint Form online (quickest way), we will investigate the matter and come back to you with the findings.

OR

You can complain:

  1. in person

  2. by telephone

  3. through a member of our staff

  4. through an advocate or representative

  5. by letter

  6. by email

Where someone complains orally we will make a written record and provide a copy of it within 3 working days.

How we handle complaints

  1. Authorised company representative or SWBM Academy may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.

  2. We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.

  3. We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.

  4. When we have finished investigating, we will arrange to meet with you to discuss the outcome, and write to you with:

a) details of the findings; b) any action we have taken; and c) our proposals to resolve your complaint.




Q28 What if I can’t attend the course I’ve booked?


Rescheduling fees

  1. £100 – For notification received up to TWO working days prior to the original confirmed course start date;
  2. Free - No rescheduling fees are paid by Economy and Premium Package customers if a notification is received up to ONE working day prior to the original confirmed course start date. (T&C apply; please also see Section 4:2:3:2 for cancelations).
  3. If a course is rescheduled due to insufficient identification documents a fee of £100 will be charged.
  4. If a course is purchased in less than 48 hours prior to the course date, then no rescheduling applies, in the event of non-attendance where payment (deposit or a full fee) has been received, there shall be no Refund. In terms of cancelation within those 48 hours, please see Section 4:2:3 in Booking T&C.

Please see out Booking T&C for full details.




Q29 Are all the security courses listed by SWBM Academy approved by the SIA?


Yes, we are fully accreditedf by Highfield and accepted by the SIA. All security courses listed by SWBM ACADEMY are SIA approved, please follow the link https://www.services.sia.homeoffice.gov.uk/Pages/training-ApprovedTrainingProviders.aspx to check the SIA register.

Once you are on the SIA website tick Door supervisor or Security Guard option, choose London as your location and go through the list. It is made alphabetically, please see us on letter S.




Q30 Will the training still go ahead if I am the only person booked on a course?


We always aim not to postpone courses whether there is only one learner on a course or more than one. However, if there are insuficient number of students, we might change a venue and offer you training in a different location, but the dates, times, etc. will remain unchanged.




Q31 Do I need to do any prior learning?


This is a part of your Level 2 Door Supervisor training. Our eLearning programme has been developed in compliance with the SIA and Awarding Bodies’ training requirements. Total Qualification Time (TQT) for Level 2 Door Supervisor Course is 52 hours. Consequently, all candidates wishing to successfully complete their security course need to complete both online training (8hrs) prior to the course commencement date and classroom-based training (44 hours – done in the classroom over 6 days).

Further instructions will be given upon making a booking.




Q32 Do we receive the SIA badge upon completion of the course?


Training centres do not issue SIA licences. We provide training and upon successfully completing the course, you will get a certificate. Once you received a certificate, then you can apply for a relevant SIA licence directly from their website. For more information on how to apply for a SIA licence, please visit https://www.gov.uk/guidance/apply-for-an-sia-licence.




Q33 What to do after training?


Please download following document “What to do after training” to see step by step guidelines of the application process.

OR

How to apply for SIA licence

You need to register on SIA website. Steps to apply for a SIA licence:

a) Create a personal online account on self-service website.

b) Fill in and submit the application online*. You will be asked for certain personal information - for example, where you have lived within the last 5 years.

c) After you submitted your application online, SIA will ask you to go to a UK post office** to complete your application. You will need to take certain documents with you (SIA will tell you which ones when you submit your application). Not all post offices offer this service – please check the post office website for details on which ones do.

d) The post office staff will check and return your documents, take a digital photograph of you and take payment of the application fee.

If an employer or another business wishes to pay the application fee on employees’ behalf, they can do this online using SIA Licence Pay Only service (please see attached file).

f) You may need to send your documents to SIA as well as taking them to the post office. They will tell you if this is the case when you submit your application.

For further guidelines, please see please see SIA website. Hope, it helps.




Q34 Can I do the SIA Door Supervisor course 100% online?


Unfortunately, Door Supervisor course cannot be done 100% online as it includes Physical Intervention. it is a blended course. Total time is 52 hours: Online learning – 8 hours eLearning is done online prior to the course commencement date. Classroom learning – 44 hours needs to be done in a classroom environment (face to face) over 6 days.




Q35 who needs CCTV licence


If you are employed to use CCTV equipment to monitor the activities of a member of the public in a public or private space only for the purposes of protecting property or identifying a trespasser, you do not need CCTV licence.

But, if you are employed to use CCTV equipment to monitor the activities of a member of the public in a public or private space, other than for the purposes of protecting property or identifying a trespasser, and this activity is carried out in connection with any contract for the supply of services, then you will require a Public Space Surveillance (CCTV) licence.

There are 2 types of SIA licence:

  • a front line licence for operatives carrying out surveillance
  • a non-front line licence for managers, supervisors and other staff who do not carry out front line duties

To get your licence you:

  • must be at least 18 years of age
  • must pass an identity check
  • must pass a criminal record check

For front line roles you must also hold the appropriate SIA-approved qualification.




Q36 How is the qualification assessed?


LEVEL 3 EMERGENCY FIRST AID This qualification is assessed by the following two methods:

  • Practical assessment - Learners must demonstrate the practical first aid skills, as indicated within the assessment paperwork.
  • Theory assessment - Learners must answer a series of multiple-choice 10 questions as outlined within the assessment paperwork.
LEVEL 2 DOOR SUPERVISOR It is divided into 4-units and is assessed through 4 multiple-choice examinations and practical tests. These units are as follows: Unit 1: Working in the Private Security Industry Externally set and marked multiple-choice question (MCQ) examination made up of 72 questions (110 minutes). Pass mark = 50 Correct answers Unit 2: Working as a Door Supervisor in the Private Security Industry Externally set and marked multiple-choice question (MCQ) examination made up of 50 questions (75 minutes). Pass mark = 35 Correct answers Unit 3: Conflict Management in the Private Security Industry Externally set and marked multiple-choice question (MCQ) examination made up of 20 questions (30 minutes). Pass mark = 14 Correct answers Unit 4: Physical Intervention Skills within the Private Security Industry Externally set and marked multiple-choice question (MCQ) examination made up of 30 questions (45 minutes). Pass mark = 24 Correct answers




Q37 What jobs a Door Supervisor can do?


Door Supervisor licence is very popular due to its nature. It gives right to its holders to take up most roles withing the security industry. These are:

  • Licensed premises – bars, clubs, pubs, restaurants, supermarkets, etc., in any venue with entertainment and alcohol licence. Please not those who hold Security Guard licence are not allowed to work on these premises.

  • Corporate or private establishments - shopping malls, retail outlets, buildings, construction sites, hospitals, schools, residential sites, banks, stadiums, hotels, cinemas, etc. (any other commercial premises or private property).

  • A key holder

  • A manager, supervisor or employer of a licensed security operative in any licensable sector.

  • A director or partner of a company or partnership providing licensable services.

  • Any other role that security officers are allowed to perform.

Please note: Door Supervisor Licence holders can perform both Door supervisor and Security officers' duties, but Security Officer Licence holders aren't allowed to perform Door Supervisors' duties. Get your Door Supervisor training here. Book Now!




Q38 Can people on temporary visas students, work permit holders, etc. do the course & obtain the SIA Licence?


In order for you to obtain SIA Door Supervisor SIA licence, you must:

  • be over 18

  • complete training and obtain relevant qualifications (First Aid and Door Supervisor, currently we offer both qualifications for £239.99)

  • have clear criminal record

  • have right to work in the UK

  • have relevant documents

  • have two recent photos

  • have enough funds for your SIA licence in addition to your training fee. Currently the SIA licence fee is £190.

Please see below info for further details.

CRIMINAL RECORD

If you have spent any periods of 6 continuous months or more outside the UK in the last 5 years, you will need to provide evidence of a criminal record check for each country you spent time in during each of these periods.

RIGHT TO WORK IN THE UK

In most cases, you must have the right to work in the UK to get a front line or non-front-line licence.

All UK citizens have the right to work in the UK. If you are not a UK citizen, SIA will check your right to work.

You may not be able to get a licence if our check shows:

  • your right to work in the UK has run out

  • you are waiting to get the right to work in the UK

In these cases, SIA will ask you to send them evidence of a valid right to work in the UK. If they do not get this within 21 days, your application might be cancelled.

If you do not have the right to work in the UK but you are a director of a UK-registered company (or one of its parent companies), SIA may allow you to hold a non-frontline licence.

REQUIRED DOCUMENTS

In line with the Security Industry Authority's documentation requirements, approved Highfield centres may accept the following forms of identification:

  • one identity document from the Group A list and two documents from the Group B list.

  • at least one document must show the learner's current address.

  • at least one document must show their date of birth.

It is the candidates’ responsibility to make sure the correct and valid documents are made available to SWBM ACADEMY. In line with the SIA (Security Industry Authority) documentation requirements, as an approved Highfield Qualifications Centre, we accept the following forms of identification:

Group A Documents

  • a passport that is signed, current, and valid.

  • a driving licence photocard issued by the Driver and Vehicle Licensing Agency (DVLA) in the UK.

  • a driving licence photocard and its paper counterpart issued by the Driver and Vehicle Agency (DVA) in Northern Ireland.

  • a UK original birth certificate issued within 12 months of birth.

  • a UK biometric residence permit card.

Group B Documents

Documents that confirm your identity and your address

Unless stated otherwise, 2 forms of the same type of document will not be accepted. For example, we will not accept 2 council tax statements. We will only accept 1 council tax statement and 1 document of a different type.

  • a bank or building society statement from the last 3 months {we will accept 2 statements, but only if they are from different banks or building societies).

  • a utility bill (for example: gas, electric, telephone, water, satellite TV or cable TV) from the last 3 months.

  • a credit card statement from the last 3 months (we will accept 2 statements, but only if they are from different credit-card providers).

  • a council tax statement from the last 12 months

  • a mortgage statement from the last 12 months

  • a letter from the last 3 months from any of the following:

  • HM Revenue and Customs

  • the Department of Work and Pensions

  • a Jobcentre Plus -- or any other employment service

  • a local authority

  • a P45 or P60 tax statement from the last 12 months.

  • a paper version of a current UK driving licence (not the paper counterpart to a photocard).

  • a driving licence photocard issued by the DVA in Northern Ireland (not the paper counterpart).

  • a pension, endowment or ISA statement from the last 12 months

  • a valid UK firearms licence with photo.

Photos

• Two passport size photographs taken with the last three months.

We are required to see original forms of identification to verify each candidate, without these documents candidates will not be able to begin training and it will result in the candidate being refused from admission on the course.

For further details, please follow the link https://www.gov.uk/guidance/apply-for-an-sia-licence.




Q39 How to upgrade SIA Security Officer Licence to SIA door Supervisor Licence?


If a learner is looking to upgrade their licence from a Security Guarding to a Door Supervisor, this would not be done by them completing the top up qualification.

In order to do this the learner would have to skip the identical units that the SO and DS course share, which is Principles of Working in the Private Security Industry and the Conflict Management units.

This would mean they would only have to complete training and assessments for the Principles of working as a Door Supervisor and Physical Intervention units.

Please note however they would only be able to do this if they have completed the new SIA qualifications which launched in April 2021. If they hold the older SIA qualifications, they will need to complete the full training for the Door Supervisor qualification.




Q40 Who needs Door Supervisor Top Up training?


YOU NEED A VALID SIA DOOR SUPERVISOR LICENCE TO DO TOP UP TRAINING. From today (1 October 2021) all Door Supervision and Security Guard licence holders will need a first aid qualification and the new top-up training before they renew their licence. The top-up training requirements will only affect existing Door Supervision and Security Guard licence holders when they come to renew th eir licence. This means that these changes will roll out over the course of the next three years. Book Now





Security Guarding

Q1 How can we help you?


We work with some of the very prestigious and fast growing security companies in London. Upon successful completion of your security course, if you are a right candidate, one of our partner companies might consider your application and you could start working under LDN (Licence Dispensation Notice, read more.......) before receiving the SIA licence. Those organisations have a long history of employee retention, treat them with utmost care and provide necessary support in order to progress gradually up the career ladder, gain in recognition and recompense for their work.




Q2 Where can I work with SG licence?


With this licence individuals can work in places, such as corporate buildings, shopping malls, retail outlets, construction sites, residential sites, schools, banks, hospitals, stadiums, hotels, cinemas, etc., but you cannot work in any venue with entertainment and alcohol licence.




Q3 What is the aim of the course?


1. To deliver security training that result in the qualifications required for an SIA licence.

2. To give you all necessary skills and knowledge to make sure you meet and exceed current security requirements, so that you and your potential employer could be proud of your performance.

Please note: Working without the licence is punishable by the law, read more




Q4 Who is this course for?


New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004. You will need to undertake the SIA training to be able to apply for the SIA licence.




Q5 What are the benefits?


  • The SIA recognised Level 2 Award for Security Guarding will enable you to apply to the SIA for a Security Guarding licence.
  • Taking professionally run training will give you the skills you need to work in the security industry.
  • You will learn about UK law, customer service skills that will help you interact with the public, and ways to avoid personal risk along with many other skills that are essential to be successful in employment.
  • Your training will be based on real life experience, when you eventually start work you will feel much more confident in your new role.
  • Please note people with Security Guarding licence cannot work as a Door Supervisor and in any venue with entertainment and alcohol licence.




Q6 How can I book this course?


You can book the course online (Click here to Book Now) or over the phone.




Q7 Can I pay by debit or credit card?


Yes, you can pay using your credit card or debit card on the internet. However, no card payments are accepted at the venue yet. Only online bookings are accepted currently.




Q8 Can I pay on the day?


No, we accept only online payments. You could secure your place by paying £50 deposit, but the remaining amount must be paid prior to your course commencement date.




Q9 Is the course cheaper if I book in advance?


No, currently all courses need to be booked online. However, we might soon start accepting payments on the day, which might be more expensive than online reservations are.




Q10 When will I receive my result? (to be updated)


You will be notified via email as soon as we receive results from the awarding body. It should be roughly within 15 days.




Q11 When will I receive my certificate?


Certificates are dispatched within 15 days after successful course completion via Royal Mail - Recorded Delivery. We will send you an email with a tracking number when your certificate is dispatched.




Q12 Do I need my certificate to apply for SIA Licence?


No, you do not need your certificate to apply for SIA Licence. You can apply for SIA Licence as soon as you have your result.




Q13 Do I have to complete the e-learning?


Yes, eLearning is mandatory and must be completed before the course commencement date. Full info will be emailed to you upon purchase a course.




Q14 What ID documents do I have to bring along?


It is the candidates’ responsibility to make sure the correct and valid documents are made available to SWBM ACADEMY. In line with the Security Industry Authority’s documentation requirements, as an approved Highfield Qualifications Centres we accept the following forms of identification:

  • 2 identity documents from the Group A list. At least 1 document must show the leaner’s current address and at least 1 document must show their date of birth;

OR

  • 1 identity document from Group A together with 2 documents from Group B (at least 1 document must show the learner’s current address and at least 1 document must show their date of birth).

Group A

  • Current, valid UK passport.
  • Signed valid passport of any other nationality.
  • Driving licence photocard if it was issued by the DVLA in Great Britain. We will not accept the photocard on its own if it was issued by the DVA in Northern Ireland.
  • Driving licence photocard and its paper counterpart issued by the DVA in Northern Ireland.
  • UK original birth certificate issued within 12 months of birth
  • UK biometric residence permit card

​Group B

  • Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society.
  • Utility bill (gas, electric, telephone, water, satellite, cable) issued to your current address within the last three months. You can only submit one utility bill in support of your application.
  • A credit card statement sent to your current address within the last three months. You can submit more than one statement as long as each is issued by a different issuer.
  • Council Tax statement issued in the last 12 months.
  • Mortgage statement issued in the last 12 months.
  • Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can submit more than one letter as long as each is issued by a different Government department or a different local authority.
  • P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
  • P60 annual statement of income for tax purposes issued in the last 12 months.
  • Current UK driving licence - paper version (not the paper counterpart to a photocard).
  • Driving licence photocard (without a paper counterpart) issued by the DVA in Northern Ireland.
  • Pension, endowment or ISA statement issued in last 12 months.
  • Valid UK firearms licence with photo.

Photos

• Two passport size photographs

We are required to see original forms of identification to verify each candidate, without these documents candidates will not be able to begin training and it will result in the candidate being refused from admission on the course (please also see Section 3:6 for admin charges in our Terms & Conditions).




Q15 Will the course material be provided?


Yes, you will receive some training materials via email but a course book needs to be purchased separately.




Q16 Who am I booking with?


You are booking the course with SWBM ACADEMY Ltd.




Q17 Who will be my training provider?


SWBM ACADEMY is solely responsible for your training.




Q18 What name will appear on my card statement?


SWBM ACADEMY LTD will appear on your statement.




Q19 How do I get in touch with SWBM Academy if I have a few questions regarding the course or a booking?


Once you have booked and paid, you will receive a booking conformation. It will include all necessary details including a training venue and course start and finish time. Furthermore, our booking T&C answers all booking related questions. However, should you still feel that you need to speak to us, please feel free to do so.

You can contact us by phone, email or online form or chat-box.

You can call us on 020 3375 8565 between 09:00 and 17:00 from Monday to Friday

Or

Use online forms and email (24 hour service)

Or

Chat-box (24 hour service)




Q20 I paid but I have not received a booking confirmation email


If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us in order to receive another copy of your booking confirmation.




Q21 How to lodge a formal complaint, what do I do?


Please fill in the Complaint Form online (quickest way), we will investigate the matter and come back to you with the findings.

OR

You can complain:

  1. in person

  2. by telephone

  3. through a member of our staff

  4. through an advocate or representative

  5. by letter

  6. by email

Where someone complains orally we will make a written record and provide a copy of it within 3 working days.

How we handle complaints

  1. Authorised company representative or SWBM Academy may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.

  2. We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.

  3. We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.

  4. When we have finished investigating, we will arrange to meet with you to discuss the outcome, and write to you with:

  • details of the findings;

  • any action we have taken; and

  • our proposals to resolve your complaint.




Q22 How and when can I contact SWBM Academy?


You can contact us by phone, email or online form or chat-box.

You can call us on 020 3375 8565 between 09:00 and 17:00 from Monday to Friday

Or

Use online forms and email (24 hour service)

Or

Chat-box (24 hour service)




Q23 What if my course is cancelled?


It is unlikely, but due to various circumstances if it is necessary to change or postpone your course, we reserve the right to postpone or change any course in total or in part. Consequently, we will inform you as soon as possible and you:

  • will be given the opportunity to transfer to another suitable date and paying or receiving a refund in respect of any differences.

or

  • will be offered a full refund.

Please see our Booking Terms & Conditions’ section 4:2 Cancellations for full details.




Q24 What happens if I fail my course?


Exam fees are included within the course, but should you fail a course, please see exam retake prices below:

Single retake - £40 per retake

If Bonus Card purchased

a) Blue Bonus Card - 2 Retakes - £60 (one off fee)

b) Green Bonus Card - 3 Retakes - £80 (one off fee).

c) Golden Bonus Card - 4 Retakes - £120 (one off fee).

Please see our Booking T&Cs for further info.

2. Learners must request examination Re-sit in writing by email info@swbmacademy.co.uk and candidates cannot be allowed to appear on the exam day without prior arrangement.

3. SWBM ACADEMY will offer the best available date and location for re-sit.




Q25 How long does it take to complete the training?


The course will be delivered over three days.




Q26 When can I apply for my licence?


If successful, you can apply for your SIA licence as soon as you receive your results. For more information on how to apply for your license, please follow the link......

http://www.sia.homeoffice.gov.uk/Pages/licensing-applying.aspx




Q27 Does my qualification or licence transfer to other countries?


The SIA license is only valid in the UK. You will not be able to use the SIA license for work in any other country.




Q28 What if I can’t attend the course I’ve booked?


Rescheduling fees

  1. £100 – For notification received up to TWO working days prior to the original confirmed course start date;
  2. Free - No rescheduling fees are paid by Economy and Premium Package customers if a notification is received up to ONE working day prior to the original confirmed course start date. (T&C apply; please also see Section 4:2:3:2 for cancelations).
  3. If a course is rescheduled due to insufficient identification documents a fee of £100 will be charged.
  4. If a course is purchased in less than 48 hours prior to the course date, then no rescheduling applies, in the event of non-attendance where payment (deposit or a full fee) has been received, there shall be no Refund. In terms of cancelation within those 48 hours, please see Section 4:2:3 in Booking T&C.

Please see out Booking T&C for full details.




Q29 Are all the security courses listed by SWBM Academy approved by the SIA?


Yes. All our security courses are SIA approved.




Q30 Will the training still go ahead if I am the only person booked on a course?


Absolutely, training is always guaranteed without an exception whether only one learner booked a course or more than one. We might change a venue, but the dates will remain unchanged.




Training during Covid 19


Is offered training safe?

Following steps have been implemented to make training safer:

  • We have carried out a COVID19 risk assessment to mitigate all possible risk and relevant guidance will be shared with learners prior attending courses.
  • We have purchased required cleaning, hand-washing and antibacterial products for our classrooms.
  • We have cleaning, hand-washing and hygiene procedures in place to stop the virus spread.
  • Where possible we have online learning in place to minimise face to face training time.
  • Learners will be minimum 2 meters away from each other in classrooms.
  • During PI training all learners will be provided with PPE in addition to above hygiene products to manage transmission risk.
  • Training will be scheduled to start and finish after rush-hour to minimise learners’ contact with general public during travelling.
  • As usual next of kin information is collected upon taking a booking to contact them in an emergency.
  • Rubbish will be removed daily and disposed safely.
  • Classrooms will be disinfected at the beginning and the end of each training session.




Q31 Do we receive the SIA badge upon completion of the course?


Training centres do not issue SIA licences. We provide training and upon successfully completing the course, you will get a certificate. Once you received a certificate, then you can apply for a relevant SIA licence directly from their website. For more information on how to apply for a SIA licence, please visit https://www.gov.uk/guidance/apply-for-an-sia-licence.




Q32 What to do after training?


Please download following document “What to do after training” to see step by step guidelines of the application process.

OR

How to apply for SIA licence

You need to register on SIA website. Steps to apply for a SIA licence:

a) Create a personal online account on self-service website.

b) Fill in and submit the application online*. You will be asked for certain personal information - for example, where you have lived within the last 5 years.

c) After you submitted your application online, SIA will ask you to go to a UK post office** to complete your application. You will need to take certain documents with you (SIA will tell you which ones when you submit your application). Not all post offices offer this service – please check the post office website for details on which ones do.

d) The post office staff will check and return your documents, take a digital photograph of you and take payment of the application fee.

If an employer or another business wishes to pay the application fee on employees’ behalf, they can do this online using SIA Licence Pay Only service (please see attached file).

f) You may need to send your documents to SIA as well as taking them to the post office. They will tell you if this is the case when you submit your application.

For further guidelines, please see please see SIA website. Hope, it helps.





First Aid


Referral Scheme

Q1 What is the SWBM ACADEMY Refer a Friend scheme?


Refer a Friend is a scheme which allows referrers to introduce their friends to SWBM ACADEMY. If your friend books a course with us, we pay you a referral fee of 5% of what your friends order over & over directly into your preferred bank account or apply it as credit towards future bookings with us.




Q2 Can I send referrals to strangers?


NO. If a Referrer sends information to another person via e-mail or any other means of communication, it must meet the general conventions for contacting to friends or family members. Mass mailing, mailing to strangers or any form of action which violates the law or serves commercial purposes, particularly in the form of 'spam', is strictly prohibited and will result in immediate cancellation of the customer account of the Referrer and Unique Referral Number (URN) will be deactivated.




Q3 How do I recommend SWBM ACADEMY?


You can use our online form to register for the scheme. We'll give you a Unique Referral Number (URN) that you can share with your friends. If your friends then visit our website, book a course and upon making a payment use your URN as a reference in the relevant section, following the terms and conditions, you'll be eligible for your reward.




Q4 Can the referrer and the referee be the same person?


No, the referrer (a person who is registered for Refer a Friend scheme) and the referee (a person who is referred by a referrer) cannot be the same person.




Q5 How do we know when your friend has booked a course?


We are able to track your URN and we will send you a reward confirmation via email after your friend (referee) made a purchase and completed their course.




Q6 How will I get my reward and how long will it take?


SWBM ACADEMY 'Refer a Friend Programme’ payouts will be made on monthly basis. The payment will be made directly into Referrer’s preferred bank account within 5 working days of the last day of each calendar month or Referrer can apply it as credit towards future bookings with us.

The BACS method requires you to provide us with both your sort code and account number so that we can transfer your reward directly to your bank account. Please make sure you check your account details that you provide us with, as any errors will of course mean the payment bounces adding a delay to you receiving your money.




Q7 How long does payment take to come through?


Once authorised by our accounts team, the BACS payments normally depend on the bank you are with, as a general rule we normally advise everyone that this can take up to 5 working days. If after 5 working day you have not received payment then please contact us and we will endeavour to resolve the issue.




Q8 Can I send multiple referrals?


Yes. You can share your Unique Referral Number (URN) with as many people as you wish. However, they need to be your friends and/or family members; sending emails to strangers will cause your account’s immediate cancelation.




Q9 Will reward amount or percentage be changed?


The amount or percentage of the SWBM ACADEMY reward for successful referrals can be changed by SWBM ACADEMY at any time without prior notice.




Q10 Can I make referrals using social media?


Yes. As soon as you've registered for the scheme, you can start referring people by using any social media platform you are comfortable with. Please make sure they use your Unique Referral Number (URN) upon purchasing a course.




Q11 Can my referred friend register for the scheme?


Absolutely, anyone who is over 18 can register for the scheme and start earning money.




Q12 Can I use the reward as a discount for a future booking?


Absolutely, we can pay you directly into your preferred bank account or you can apply it as credit towards future bookings with us.




Q13 When 5% reward is allocated to me?


The reward is allocated to you after your friend has booked and completed the course.




Q14 What happens if my friend cancels the booking?


If your friend cancels the booking, you will not receive the reward. However, if your friend makes a new booking with your Unique Referral Number (URN), you will still be eligible for the reward.




Q15 What if I don’t have a bank card to claim my reward?


It is not a problem. You could authorise your friend, family member or anyone you trust to receive your money on your behalf. Your signed payment authorisation form must be received by us before we make any payment to your preferred bank account.




Q16 How and when can I contact SWBM Academy?


You can contact us by phone, email and/or online form.

You can call us on 02033758565 between 09:00 and 17:00 from Monday to Friday

OR

Use online forms and email (24 hour service) during and after office hours.

We will come back to you as soon as possible.




Q17 My contact details have changed, what do I do?


If you have changed your email address or any of the contact information you have saved as part of your account then you need to notify us immediately via email.




Q18 My bank details have changed, what do I do?


If you have changed your bank details (sort code, account number, account name, etc.) or you would like us to stop paying your rewards to your authorised person’s bank account, then you need to notify us immediately to avoid losing your reward by transferring it to a wrong account.

We accept no responsibility of any money being lost due to lack of your notification prior to the payment. Please email info@swbmacademy.co.uk, this is our dedicated email account for you. It is managed constantly and is the best way for you to get hold of us.




Q19 How can I check the status and balance of my reward?


You will be receiving account statement & updates via email on every referral.




Introduction


The following FAQs apply to the SWBM ACADEMY referral programme. You can also look at the T&Cs for this programme. If you can't find an answer to your question, you can contact us.




Q20 Do I have to send my bank details to SWBM ACADEMY?


No, you will be asked to provide your bank sort code and account number if and when a payment is allocated to you.




Q21 How much discount my friends can receive?


We always have some offers on. However, every single Referrer will receive a special 10% Discount Code for his/her Referees. A special 10% Discount Code allocated to Referrers has no expire date and can be used unlimited times.

Exception: A Discount Coupon allocated to Referrers is only valid when we have no promotion/offers on our courses or if our general promotion/offer is less than a special 10% Discount Code allocated to Referrers.

For instance: If we have 30% DISCOUNT on all our courses for everyone, which is greater than 10% Discount offer, then your friends can enjoy 30% DISCOUNT rather than 10%. However, 10% OFF coupon can be used any other time and it does not have expire date.





eLearning

How do I access the courses I have paid for?


On completing the online purchase process you will receive log in details within 12 hrs.




Can my company be invoiced rather than pay online?


  • Business customers do not need to purchase eLearning online. Please fill in our Quote Form and we will get in touch with you to apply specific training tailored to your organisation.
  • Individual customers do need to make a purchase online.




Do I have to pay VAT?


Yes, given prices are excluding VAT. VAT @ 20% is added at the checkout.




Is my purchased course transferable?


No. Your course cannot be transferred to anyone else.




Do I have to complete eLearning in one go?


No, you can log in and out as many times as you wish and complete it in your own time and at times convenient to you. It is entirely up to you.




What devices I can use?


Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context. Learners are assessed at the end of the course by multiple-choice questions.




What if I experience display issues?


Highfield eLearning platform uses materials which require Pop-up windows to display the training. If any of you experience any display problems, please check your pop-up settings and make sure they are allowed. Once you have right settings in your computer refresh your screen and you should be good to go.




How long do I have to complete eLearning?


Your user name and password will expire in 12 months from the moment of your registration. Consequently you have 12 months to complete eLearning.




How long will each course take to study?


It depends on a course. Approximate learning timing is given within the course descriptions. Click on “Read more” on your chosen course to see full info.




Can I redo the tests?


There is no need to redo the tests, as without correct answers you will not be able to progress further. Consequently, completion of the tests means that you already achieved the best score.




Do I get a certificate?


Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.




What support do you give?


You will receive full guidance upon purchasing a course. However, we operate 24/7 customer support should there be any unanswered questions.




What is eLearning?


To put it simply, eLearning is electronic learning, and it typically includes a combination of electronic media and educational technology. E-learning is computer based and makes use of multimedia sources such as text, audio, animations, images and so on.





Training During COVID-19

Is offered training safe?


Following steps have been implemented to make training safer:

  • We have carried out a COVID19 risk assessment to mitigate all possible risk and relevant guidance will be shared with learners prior attending courses.
  • We have purchased required cleaning, hand-washing and antibacterial products for our classrooms.
  • We have cleaning, hand-washing and hygiene procedures in place to stop the virus spread.
  • Where possible we have online learning in place to minimise face to face training time.
  • Learners will be up to 2 meters away from each other in classrooms.
  • During PI training all learners will be provided with PPE in addition to above hygiene products to manage transmission risk.
  • Training will be scheduled to start and finish after rush-hour to minimise learners’ contact with general public during travelling.
  • As usual next of kin information is collected upon taking a booking to contact them in an emergency.
  • Rubbish will be removed daily and disposed safely.
  • Classrooms will be disinfected at the beginning and the end of each training session.





Pay by Instalment Options

Pay by instalments for training


Now learning is available for everyone, no matter what their budget is. Consequently, anyone wishing to do a course is able to pay for their training in instalments by booking our courses through Reed’s website. They are allowing course seekers to benefit from a range of flexible payment plans – with absolutely no hidden fees or interest.




What is pay by instalments?


Pay by instalments is a flexible payment option that allows consumers to spread the cost of their purchase over a number of months. By providing an alternative way to pay and reducing the need for up-front payments, it makes a vast range of products more affordable for those looking to pay flexibly.




How does it work?


Pay by instalments is a new payment option available for transactions over £50.
It gives students the ability to apply for interest-free credit for up to 12 months, and using it is quick and simple. Monthly instalments can be spread over 3, 6, 9 or 12 months.


Customers who want to pay by instalments can simply select the ‘DivideBuy’ payment option at the checkout on Reed Courses. From there, they’ll complete a quick application process which could enable them to be accepted in just 60 seconds. What’s more, it comes at no extra cost to course seekers or providers.

To find our courses, please following this link https://www.reed.co.uk/courses/sia-level-2-door-supervisor-course/262352 or insert our company name “SWBM ACADEMY” in the SEARCHBOX.

Please note SWBM ACADEMY is not liable for any financial agreements made between you and Reed and our course prices on Reed website are slightly higher than on our website. Reed more......