EVENTS RESPONSE SECURITY OFFICER - O2 LONDON
Location: London, United Kingdom | Salary: £13.38 hourly | Posted: 24 Mar 2024 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Per Diem | Employee Status: Casual | Reference: 8636
Holding 22,000 visitors, the O2 is the home to the world's most popular music, sport and entertainment events and so much more - this is an exciting opportunity to come and join our team with evening and weekend work available.

We are currently recruiting for experienced SIA Door Supervisors to enhance and expand our Response Teams, working at the O2. You must hold a valid DS or CP SIA Licence to apply for this role. We are looking for individuals who are energetic, friendly and approachable, with great communication skills who can interact with members of the public. Customer Service is key, so you must have the ability to problem solve and deal with situations in a positive and proactive manner and who are able to work during the evening or at weekends,

We work across the sports and music industries, spanning the whole of the UK - so you will have an opportunity to be a part of the events you love - whether that be working at a Premier League Football Club or a high profile cricket ground or at an events venue in the region. If you're open to travel we even have opportunities to be part of some of the biggest events across the UK.

Across the broader G4S Events business can also offer you opportunities to suit your lifestyle, whether it’s flexible ad hoc hours, or working 40+ hours a week, we have a wide range of shifts available.

As a Security Officer you will be responsible for securing the venues, staff and visitors for our customers. This may include:

Carrying out pre and post event safety checks ensuring compliance with safe working procedures
Responding to incidents and deal with in a professional but robust manner
Searching visitors on entry to venues
Ensuring that no prohibited or restricted items are taken into the secured zones within the venues
Monitoring visitor / crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
Dealing with visitor / crowd disruption and ejections from the venue, if appropriate
Securing licenced / hospitality areas
You will need to hold your SIA Door Supervisor OR CP licence - if you don't have this you can still be considered as a Steward so please see our other opportunities. If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps.

We have planned interview days at the O2 over the coming weeks, so complete an application form and book your interview slot asap, so you don't lose out!

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

Security Officer

JOB DESCRIPTION
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS
Salary: £12.50 per hour
Free, healthy and high quality meals when on duty
Grow your Career - your next position could be as a Security Team Leader
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Discounted car park
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Modern and inclusive Team Member’s areas

What will I be doing?

You will be responsible for performing the following tasks to the highest standards:

Monitor and control staff entrances
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
Responsible for checking goods received out of hours
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
Ensure safe passage of cash transfers within the hotel
Support evacuation of the hotel during fire alarm situations
Monitor suspicious packages and be aware of bomb and terror threat procedures
Provide secure storage for guest oversized items
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Investigate and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Liaise with Police in the absence of Security Team Leader
Report any maintenance or hazard issues to the supervisor on duty
Adhere to all Health and Safety Regulations
What are we looking for?

Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures
Should be well versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
SIA trained and licensed
Positive attitude
Good communication skills
Ability to work under pressure, keeping calm in emergency situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in customer service environment
First Aid
Knowledge of P.A.C.E.
IT proficiency

Security Officer

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

A WORLD OF REWARDS
Hourly Rate of £12 per hour
Smart uniform provided and laundered
Free and healthy meals when on duty
Grow your Career your next position could be as a Reception Supervisor
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Modern and inclusive Team Member’s areas
A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will I be doing?
As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

Monitor and control staff entrances
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
Responsible for checking goods received out of hours
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
Ensure safe passage of cash transfers within the hotel
Support evacuation of the hotel during fire alarm situations
Monitor suspicious packages and be aware of bomb and terror threat procedures
Provide secure storage for guest oversized items
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Investigate and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Liaise with Police in the absence of Security Team Leader
Report any maintenance or hazard issues to the supervisor on duty
Adhere to all Health and Safety Regulations

What are we looking for?
A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

High school graduate or above
Good physical condition
At least two (2) years of law enforcement experience either on a Security Bureau or military training
Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures
Should be well versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
SIA trained and licensed
Positive attitude
Good communication skills
Good grooming standards
Ability to work under pressure, keeping calm in emergency situations
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in customer service environment
First Aid
Knowledge of P.A.C.E.
IT proficiency