Job Title: Security Officer

Hours of work: 12 Hour Shifts (42hrs avg per week)

Shift Pattern: 4 on 4 off (Days & Nights inc weekends and bank holidays)

Pay Rate: £13.87ph



Job Overview
Park House is an eight storey, mixed use building located in one of the most iconic locations in London. We are looking for someone to join our team.

Do you want to work for one of the leading security companies?

Do you want to work for a company that believes in rewards and recognition and gives a wide range of staff benefits to their employees?

Do you want the chance to learn and develop?

If yes then consider applying for a career with us.



Main Duties
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
Follow instructions and procedures appropriately without unnecessarily challenging authority.
The security officer is responsible for the security, safety and welfare of the Park House and visitors.
The security officer will protect the assets in the building by maintaining a vigilant, proactive security presence to minimize security risks to people and property.
To provide exceptional customer service and go the extra mile in proactively looking for oppurtunities to assist residents, visitors and colleagues.
To provide clear and timely communication to colleagues and concierge team within Park House on key issues that affect the business operation and customer service delivery.
Ensure that the interests of REM, residents and their guests are fully protected at all times and conduct yourself accordingly, as their representative.
To liaise with Enforcement and Regulatory bodies.
Report directly to the Duty Supervisor.
Ensure they fully understand the emergency procedures for the building.
Ensure they fully understand the AI's, SOP's and Risk Assessments.
Ensure all posts are correctly manned at the correct times.
Ensure all equipment is serviceable and in good working order.
Ensure all instructions, both written and verbal are adhered to.
Ensure all Security Officers are correctly dressed and briefed to their particular duty.
Provide security escort to all areas of the building as and when required.
Carry a radio at all times whilst on duty.
Report any issues to the Duty Supervisor or CRS.
Conduct themselves in a professional manner at all times.
Have their SIA & CCTV license with them and displayed at all times.
Control all aspects of access and egress to the building.
Manage the Visitor Management system effectively.
Ensure all visitors & contractor follow the correct sign-in procedures.
Complete internal and external patrols.
Must be confident in using Partner Patrol device and reporting fault on Helpdesk system.
Attend to deliveries (receipt and dispatch).
Complete DOB books, maintenance and accident books.
Monitor CCTV regularly and report any fault to Shift security supervisor.
Assist in all types of evacuations and events that may occur at Park House.
Respond to emergencies.
Report security or safety issues to the Duty Supervisor or CRS.
Deal with conflict in an appropriate manner if required.
Be vigilant to the Health and Safety risks at Park House, carrying out regular checks.
Follow all reasonable requests from the Supervisor or Senior Management.
To be on post, on time as dictated by duty rota or as instructed by Supervisor or above.
Must be trained using Fire Panel and follow the correct escalation procedure during any emergency.
Must be aware and confident in key issuing procedure.
Complete weekly, monthly and quarterly REM checklist as and when instructed to complete by the Duty Supervisor.


Security and Health & Safety
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Use common sense and initiative by immediately involving others if a situation appears to become threatening.

To maintain professional conduct in the face of difficult situations and challenging customers.

Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

Keep to schedules and demonstrate commitment to Mitie and the Client.



Are you still interested?

Do you think you are the right person for the job?



What we are looking for

A valid SIA License and previous FOH security experience

Essential and proven experience in a customer focused environment

Excellent interpersonal and communication skills coupled with an ability to engage with colleagues/clients/visitors at all levels

Excellent presence and impact with ability to command a respectful presence owning ‘front of house'

Proactive attitude and awareness of personal health and safety

Understand and set the corporate grooming standards required for the role

An individual who pays attention to detail

Well organised, with a high level of concern for quality and the delivery of excellent customer service

Committed to following procedures and ensuring tasks are fully completed

Team player able to take personal responsibility for their actions

Have excellent verbal and written communication skills



Do you think this is the right job for you?

If you are still interested we encourage you to apply.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To manage and motivate the security team on site, to ensure the highest standards of service delivery, whilst continuing to strive for continuous improvement.
To undertake additional training to ensure continuous self-development.
The role is subject to obtaining and maintaining Known Consignor clearance with the Civil Aviation Authority.
Main Duties

Take responsibility and accountability of all daily operations, to support the Security Duty Manager in the smooth running of day to day operations.
Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
Assist in on-going training to security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
Assist in review of Security Officers performance and development.
To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
Provide customer / client liaison as and when required.
Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
Ensuring security records and logs are being kept up to date.
Ensure the security team are compliant with all relevant legislation on data protection.
To provide the highest level of customer service, ensuring that all persons either visiting or working at the gallery are treated with courtesy.
To step up in the absence of the Security duty Manager and provide emergency response to the contract.
To lead and assist with any incidents on site, including post incident investigations.
Report writing and distribution to relevant parties.
What we are looking for

Previous Security Experience
SIA Licence/ DS and CCTV required
NPSA MTA SCR operators course or willingness to attend.
An alert, inquisitive and pro-active mindset is required to undertake investigations without direction.
A highly organised individual with the ability to work in a high pressure and evovling enviroment.
Good literacy and communication skills and have excellent verbal and written English.
Be computer and software literate.
Reliability, self- motivation and ability to use own initiative and work without supervision.
The ability to solve problems, make decisions and prioritise.
The ability to transfer self-motivation to staff.
The ability, tact and diplomacy to deal with people at all levels.
Self-confidence and an interest in self-development.
An interest in the continuous improvement of the Company's performance.
The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

SIA DOOR SUPERVISOR SECURITY OFFICER - QEOP / EAST BANK
Location: London, United Kingdom | Salary: 12.50 hourly | Posted: 19 Feb 2024 | Business Unit: UK Secure Solutions | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 8893
SIA Door Supervisor Security Officer - 4 shifts on followed by 4 shifts off - Days & Nights (On average 42hours per week) ( Full Driving Licence Desirable)

£12.50 per hour

We are currently looking to recruit a SIA Door Supervisor Security Officer, to join our team currently working at one of our prestigious customer sites in East London, which is a key location for G4S Events. 98% of the role will require you to work outside.



You will be responsible for:

Ensure a smart and professional image is displayed at all times
Assisting the general public and those that visit our clients site with any queries, problems or issues and signposting
Ensure enforcement with park rules and by-laws
Engaging with and managing contractor access to the park
Ensure standards of dress, safety and presentation are maintained within our clients site at all times
Show and demonstrate initiative where possible
To adapt to any incident within the venue in a professional manner and manage it accordingly
Provide a visual deterrent to any criminality, gang activity or anti-social behaviour
Incident response
Must be able to read, understand and follow all site related processes and procedures, as laid down in Assignment Instructions, Post Instructions, and any other form of communication that relates to an instruction
You must be able to work on your feet and outside for long periods of time, often during inclement weather conditions, to undertake the patrolling element of this role (please note that all duties are outside)
Carry out any reasonable task that is requested

Benefits:

5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
Workplace pension scheme
Life assurance benefit
Financial support for SIA Licence renewal
Contributory Healthcare Scheme
Eye care vouchers
Employee Perks at Work Discount Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
Progression, training & development opportunities
Refer a friend scheme
Free uniform provided


You will use your experience as a SIA Door Supervisor Security Officer to identify situations before they happen and respond accordingly to those that do, in a robust and professional manner. Equally as important is your ability to deliver a great customer experience to help create the unique atmosphere this amazing venue has to offer.

By being friendly, professional and approachable, you’ll use common sense to help people and

A uniform will be provided as we pride ourselves on the quality and presentation of our staff. You must hold a current SIA Door Supervisor License.