Level 2 Customer Service

Course description
Please see course description for a full pricelist. Good customer service is good for business. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience. Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.
 
Course prices
If you need more than 9 or you have ongoing training needs, please request a quote via Online Quote Form. 
 
The course
Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a Level 2 Customer Service Qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. 
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
 
Areas covered
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
 
Who is it aimed at?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised Level 2 Qualification in Customer Service.
 
Prerequisites
No prior knowledge needed
 
Typical Duration
1 - 2 hours
 
How does it work?
Learners are given log in details and simply they can log on to the Learning Management System (LMS) and work their way through the course, along with scenarios relevant to their area of learning. Assessment is carried out on the completion of each module via a series of multiple-choice questions.
 
Certification
Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.
 
Why Choose Highfield E-learning?
Highfield E-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
interactive exercises/gaming
media-rich content
interactive 3D scenarios
content provided by market leading experts
relevant photography and illustrations
multi-generational content and style
 
How to Purchase
Upon making a purchase online, we will send all necessary information for you to complete your training online.
 
Should you have any questions, please do not hesitate to contact us 020 33758565.